Accounts Receivable & Billing Coordinator

Accounts Receivable & Billing Coordinator

Pay: $16.00 - $24.00 per hour (based on experience)

Position Type: Full Time, Permanent

CSI is seeking a highly organized, detail-oriented, and customer-focused Accounts Receivable & Billing Coordinator to support our accounting, operations, and customer service teams. This position plays a critical role in ensuring accurate billing, timely collections, strong customer relationships, and well-organized account documentation.

Success in this role requires more than simply generating invoices. The ideal candidate will develop a strong understanding of CSI's services, how work is billed, customer-specific billing requirements, and the internal processes that support accurate invoicing and collections. They will serve as a key point of contact for customers regarding billing questions and account activity while maintaining thorough, organized documentation that allows seamless communication across departments.

The ideal candidate is proactive, organized, customer-focused, and committed to accuracy. They are comfortable communicating with customers, collaborating across departments, and managing multiple priorities in a fast-paced environment.

Candidates must be able to work onsite at our office. This position is not eligible for remote or hybrid work.

• Manage a high-volume invoicing workload by generating and processing approximately 30–50+ customer invoices daily
  , ensuring accuracy, completeness, and adherence to billing deadlines.
• Develop and maintain a strong understanding of CSI's services, billing practices, customer contracts, and invoicing requirements.
• Oversee and manage the "To Be Billed" work order queue, ensuring billing priorities align with company needs.
• Review work orders, technician notes, and supporting documentation to ensure billing accuracy and completeness.
• Monitor 40-50 +/- past-due accounts weekly and proactively engage customers to facilitate payment resolution, negotiate payment arrangements when appropriate, and reduce outstanding receivables.
• Communicate professionally with customers by phone and email regarding invoices, payments, account questions, and billing concerns.
• Maintain detailed, accurate, and organized notes documenting customer communications, account activity, collection efforts, and billing resolutions.
• Ensure customer account records are complete, consistent, and easily accessible for internal teams.
• Provide regular updates and feedback to management regarding billing status, collections efforts, customer concerns, and account trends.
• Work closely with Sales, Dispatch, Operations, and other departments to ensure billing accuracy, proper documentation, and customer satisfaction.
• Assist in resolving billing discrepancies, customer concerns, and payment issues in a timely and professional manner.
• Support process improvement initiatives designed to increase billing accuracy, documentation quality, and collection effectiveness.
• Maintain organized records and documentation in accordance with company standards.

• Experience in accounts receivable, billing, customer service, administrative support, or other detail-oriented roles is preferred but not required.
• Strong customer service and communication skills.
• Working knowledge of Microsoft Excel, Quick Books Enterprise, and general office software.
• Relentless attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to prioritize tasks and manage multiple responsibilities effectively.
• Ability to learn and understand service-based billing processes and customer specific requirements.
• Comfort asking questions and seeking clarification when needed.
• Professional demeanor and strong follow-through.
• Experience in maintaining detailed account notes and documentation is preferred.