Voucher Coordinator

Job Details

Job Location:

Anakeesta - Gatlinburg, TN 37738

Salary Range: $18.32 Hourly

The Voucher Coordinator is responsible for managing and reconciling all third-party ticket seller vouchers and OPC deals for both Anakeesta and Wild Side properties. This role plays a key part in ensuring accurate and timely accounting, maintaining strong partner relationships, and preparing contracts and voucher programs in advance for future seasons. The ideal candidate is highly organized, detail-oriented, and able to work quickly and efficiently within accounting systems while staying on top of deadlines and follow-ups.

• Account for and reconcile voucher sales from third-party ticket sellers, OPC partners, and contracted groups
• Review, track, and apply payments accurately; identify discrepancies and resolve them promptly
• Proactively follow up on past-due balances and communicate with partners regarding outstanding payments
• Serve as a point of contact for vendor partners by responding to incoming calls and assisting with digital ticketing system questions or issues
• Address and respond to voucher cancellations from partners
• Maintain ongoing communication with OPC booth sellers to ensure up-to-date knowledge of park offerings and seasonal experiences
• Maintain organized records of all vouchers, contracts, and related financial documentation
• Keep all contracts current, accurate, and prepared well in advance for the upcoming year
• Assist with contract renewals, updates, and onboarding of new voucher partners
• Learn and utilize the Gateway Ticketing system to set up and manage new voucher and ticketing partners
• Coordinate with Accounting, Sales, and Operations teams to ensure correct pricing, terms, and reporting
• Monitor voucher performance and assist with reporting as needed
• Ensure compliance with internal accounting procedures and company policies
• Assist with other duties as assigned

• Strong attention to detail with the ability to work quickly and accurately
• Excellent organizational and time-management skills
• Comfortable handling follow-up communications related to payments and contracts
• Ability to manage multiple deadlines and priorities simultaneously
• Strong written and verbal communication skills
• Proficient in Microsoft Office Suite (Word, Excel, Outlook)
• Self-motivated with the ability to work independently and collaboratively

• Previous experience in accounting, finance, billing, or administrative support preferred
• Experience working with contracts, invoicing, spreadsheets, basic financial tracking, or reconciliations
• Customer service experience involving follow-ups, payment questions, or account support
• Office, clerical, or data-entry experience with an emphasis on accuracy and organization
• Familiarity with ticketing systems or point-of-sale systems (especially Gateway Ticketing) is helpful but not required; training will be provided

• Competitive pay
• Paid time off
• Medical, dental, and vision insurance
• Life insurance
• 401(k) retirement plan
• Free admission for employees and immediate family
• Employee discounts on food and merchandise
• Generous pass exchange program with area attractions