Agent D'accueil - MAIRIE DE Panossas

Job Title

Welcome to the job post. This position involves a variety of tasks to ensure smooth operations within the community services.

The main duties include welcoming the public, handling their inquiries, and directing them to the appropriate personnel. Administrative tasks and follow-ups are also part of the role, particularly managing the daily administrative duties of the after-school program. Specific responsibilities include:

• Opening and closing the town hall secretariat
• Providing physical and telephone reception (for citizens, businesses, administrations, etc.)
• Receiving, filtering, and directing phone calls and handling voicemail messages
• Responding to requests or forwarding them to the appropriate personnel
• Assisting citizens with administrative procedures and directing visitors to the right contacts
• Receiving, sorting, and forwarding mail
• Performing tasks as directed by the Mayor, Assistants, and/or the General Secretary (copies, mailings, etc.)
• Helping with event preparations and elections
• Managing school and after-school registrations, meal orders, attendance records, and monthly billing
• Handling civil status documents (copies of acts, certificates, census, voter registration, etc.)
• Preparing civil status acts (marriages, civil unions, births, deaths)
• Maintaining the civil status registers
• Managing the planning of room occupancy and rural animation hall rentals (reservations, files, schedules, payments)
• Overseeing cemetery concessions
• Handling requests for road permissions and beverage sales
• Engaging in occasional tasks and miscellaneous work as required by the General Secretary and the Mayor and Assistants

The scope of duties may vary, especially with the implementation or evolution of services offered by the municipality.

Required Profile

Skills and Knowledge:

• Proficiency in Microsoft Office
• Familiarity with canteen, daycare, cemetery software and willingness to learn new software
• Understanding of town hall operations
• Experience in civil status, elections, and secretariat
• Good knowledge of the functioning of local government
• Ability to identify and report malfunctions to the General Secretary
• Effective communication and reporting skills
• Adherence to hygiene and safety regulations at work

Personal Attributes:

• Strong sense of hospitality, service, and communication
• Patience, respect, and kindness
• Diligence
• Rigor, organization, and methodology (ability to manage multiple activities)
• Awareness of the impact of one’s work on the organization and support for the team
• Discretion
• Compliance with legal, regulatory, and hierarchical instructions
• Constant focus on quality and efficiency of service to the public
• Ensuring work is performed diligently