Selmer Administrative Specialist

Job Description

This Administrative Specialist position at the University of Tennessee at Martin (UTM) supports the Selmer Center within the Office of Regional Centers and Online Programs in Selmer, Tennessee. The role provides comprehensive administrative, student services, instructional, and operational support while serving as a liaison to the Paul Meek Library and the UTM Coon Creek Science Center (CCSC).

The position serves as a primary contact for students, faculty, staff, and the public, supporting daily center operations including student registration and records, adjunct faculty coordination, scheduling, communications, documentation, and clerical support. It also assists with program logistics, special initiatives, and CCSC-related seasonal activities.

Additionally, the role supports instructional technologies, learning management systems, distance learning operations, and course scheduling. Work is performed independently under established university policies and the Center Director's direction, supporting multiple regional and online education programs.

• Student Services & Recruitment
  • Assist prospective and current students with admissions, registration, course scheduling, financial aid, transcript requests, scholarship information, graduate procedures, and other student services.
  • Process student applications, registration, drop/add slips, withdrawals, student IDs, and receipts.
  • Maintain student records and recruitment information using Banner, CRM software, Canvas, DASH, and other university systems.
  • Provide campus tours, participate in recruitment events at local schools and community events, and promote university programs and services.
  • Coordinate and proctor examinations, including distance learning, CLEP, Major Field, Senior Exit, and other testing as assigned.
• Marketing & Outreach
  • Support the Center and Director by developing and implementing marketing campaigns, targeted advertising initiatives, and consistent social media outreach strategies to increase visibility and engagement.
• Distance Learning & Technology Support
  • Coordinate scheduling and daily operations of distance learning classrooms.
  • Supervise, train, schedule, and evaluate student workers and distance learning technicians.
  • Provide technical support and troubleshooting for classrooms, faculty, and students.
  • Assist faculty with classroom technology, copying, instructional materials, and other classroom needs.
  • Coordinate training for distance learning room technicians and assist with classroom evaluations.
• Academic & Faculty Support
  • Serve as the lead liaison to the Paul Meek Library and manage the Learning Resource Center at the Selmer Center.
  • Assist faculty with library resources, textbook and desk copy orders, Open Educational Resources (OER), assessment needs, and coordinate semester textbook ordering with academic departments.
  • Provide administrative and clerical support to faculty and the Center Director as needed.
• Banner & Course Management
  • Utilize Banner Administrative, Banner Self-Service, Canvas, DASH, and other university systems to create and manage course sections and coding for Selmer Center classes.
  • Create and maintain CRNs in Banner for upcoming semesters in coordination with scheduling needs.
  • Assist students with registration and course scheduling while maintaining accurate academic records.
• UTM Coon Creek Science Center Support
  • Coordinate reservations for schools, community organizations, special interest groups, and community events.
  • Collect reservation information and maintain the CCSC reservation calendar and event schedules.
  • Provide information regarding CCSC programs, fees, accommodations, and services.
  • Verify and confirm reservations and coordinate staffing and event coverage with supervisors and staff.
  • Document reservations and event attendance and prepare billing information for invoicing.
  • Monitor and update the CCSC website and social media accounts.
  • Respond to inquiries, requests, chats, and notifications through social media and other communication platforms.
  • Post and update programs, events, and promotional information on CCSC communication channels.
• Administrative Operations
  • Support daily office operations and provide administrative support to faculty, staff, and the Center Director.
  • Deliver front-line customer service by assisting visitors and responding to phone, email, and in-person inquiries.
  • Prepare correspondence, reports, meeting materials, and maintain adjunct syllabi, administrative records and documentation.
  • Manage calendars, facility scheduling, office communications, and mail distribution.
  • Maintain office, instructional, and laboratory supply inventories; coordinate purchasing and vendor services.
  • Maintain equipment inventories and assist with facility operations.
  • Enter and maintain information in university administrative systems and prepare operational reports.
  • Coordinate with campus departments to resolve operational, technical, and facility issues.
  • Handle confidential information and provide work directions to…