Member Onboarding Specialist

Overview

About NMG: Nationwide Marketing Group works on behalf of thousands of independent appliance, furniture, bedding, electronics, specialty electronics, custom installation, and rent-to-own dealers, helping them grow their businesses and thrive on their own terms. With more than 5,000 members operating some 14,000 storefronts, Nationwide Marketing Group is the largest buying, marketing, and business support organization of its kind, representing billions in combined annual sales across the membership.

For more than 50 years, we have remained committed to the independent channel, empowering members with the scale, sophistication, and efficiencies they need to compete while delivering the business intelligence, tools, and resources required to win in a changing marketplace. To learn more, visit nationwide group.org or our Nationwide Marketing Group Linked In page.

Why You Want to Work Here: At Nationwide Marketing Group, we believe our strength comes from the diversity of our people and the communities we serve. We’re committed to building teams where every individual feels valued, included, and supported to do their best work. Different voices and perspectives do more than broaden our thinking. They help us serve our members better.

But culture at NMG goes beyond our commitment to diversity and inclusion. We’re a community built on collaboration, respect, and a shared drive to help independent businesses thrive. You’ll join a team that celebrates wins together, tackles challenges head-on, and invests in both professional and personal growth.

NMG is proud to be an equal opportunity employer. We do not discriminate based on race, color, sex, age, national origin, religion, sexual orientation, gender identity or expression, veteran status, disability, or any other protected characteristic. If you need reasonable accommodations during the hiring process, let us know and we’ll make sure you have the support you need.

• Competitive base pay and performance bonus, dependent on role
• Medical, dental, and vision benefits with low-cost coverage options
• Employer paid basic life and AD&D
• Employer paid short-term and long-term disability
• Met Life supplemental insurance options
• Matching 401(k) with 100 percent vesting
• Open PTO policy, paid holidays, and ten weeks of paid parental leave
• Business casual work environment
• Rewards and recognition platform where you can earn points and redeem for merchandise
• Discounts on electronics, cell phones, travel, wellness, health and auto, pet insurance, and more

The Member Onboarding Specialist (MOS) ensures every new Nationwide Marketing Group (NMG) Member experiences a smooth, organized, and successful onboarding process while providing ongoing business support. This role supports organizational growth by delivering exceptional member service and helping member companies operate efficiently and profitably. The MOS manages a moderate portfolio of Member accounts within an assigned territory. The position requires regular communication via video, phone, and digital channels, with limited travel as needed.

The focus is on creating an exceptional onboarding experience, driving adoption of NMG programs, and fostering strong member relationships. Collaboration with regional vendor representatives supports both Member success and recruitment efforts.

• Facilitates seamless onboarding, setting up new Members quickly and efficiently for long-term success
• Communicates consistently with assigned Members through video, phone, and digital channels
• Drives adoption of NMG services and programs to increase Member engagement and revenue
• Guides Members in leveraging NMG tools to grow sales, reduce costs, and improve profitability
• Supports Independent Retailers in boosting performance through group programs and services
• Identifies, prospects, and recruits new Appliance, Electronics, Furniture, Bedding, and Rent-to-Own retailers into NMG membership
• Presents program benefits and delivers actionable recommendations to improve Member operations and profitability

• Account & Onboarding Management:
  Ensures smooth onboarding for new Members while…