Head Theater Ambassador Safety Trainer - Dollywood Theme Park - Seasonal

Position: Head Theater Ambassador Safety Trainer - Dollywood Theme Park - Full Time Seasonal
Location: Pigeon Forge

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel.

We are seeking a Head Theatre Ambassador Safety Trainer who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our Guests. We want to work alongside someone who acts as an extension of our mission, values, and culture.

This individual is driven to create meaningful experiences for our Hosts, Guests, and community while ensuring the success and profitability of our unique offerings. The right Head Theatre Ambassador Safety Trainer will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator. The Theatre Ambassador Safety Trainer plays a vital role in ensuring the successful onboarding, training, and ongoing development of Theatre Ambassadors and Hosts.

This position is responsible for maintaining high standards of safety, guest service, and operational excellence across all entertainment venues. The ideal candidate will be a positive servant leader, committed to fostering a collaborative and safe environment for both team members and guests. Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of

Essential Functions and Responsibilities
* Coordinate with Team Lead on the onboarding and training of all new Theatre Ambassadors
* Update and maintain Host rosters and databases
* Train all new and returning Hosts in GST, ADA, Theatre Ambassador modules
* Train Theatre Ambassadors on all aspects of theatre use
* Document training completion and ensure all required paperwork is submitted promptly
* Audit Theatre Ambassadors for training purposes, including coaching and praise as necessary; this includes but is not limited to observations, paperwork audits, quizzing, etc.
* Enforce safety standards and serve as an approved Safety Trainer, effectively training others
* Subject Matter Expert of all Theatre Ambassador SOP's, training checklists and handbooks
* Partner with leaders to ensure 100% Safety compliance and consistency throughout the Entertainment division
* Maintain and update SDS and Chemical Inventory documentation
* Provide verbal and written communication for necessary training classes
* Be an active participant in safety issues relating to personal safety and the safety of fellow Hosts and Guests
* Maintain confidentiality as required
* Work varying hours and in different areas when needed
* Oversee the cleanliness and sanitization of indoor/outdoor venues, queue lines, closets, and surrounding areas and report any maintenance needs to Lead / Supervisor
* Oversee daily assignment of positions at specified areas and venues. Hold brief meeting each morning to discuss assignments
* Provide training for new Theatre Ambassadors, including how to handle Guest opportunities and following all company policies
* Guarantee entertainment signage and show times are posted accurately each day
* Ensure Theatre Ambassadors inside/outside the venues are providing a safe environment for Guests as needed
* Be a positive servant leader
* Fill out venue reports as necessary
* Create and communicate area placement schedules
* Communicate with all leadership regarding venue operations such as: house opening, reserved seating, temperature control, etc
* Perform regular and rotating duties across multiple "indoor/outdoor" venue locations.
* Other duties as assigned Management reserves the right to change / add to these duties at any time

Education and Experience Required
* Minimum 18 years of age
* High school diploma or GED required
* Excellent verbal communicator - consistent and detailed
* Must successfully pass a pre-employment background check
* Leadership experience preferred, within an entertainment or Guest service field highly preferred
* Basic computer skills required
* Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record Knowledge, Skills, and Abilities
* Able to make a friendly impression when speaking to or corresponding with Guests, vendors, and other employees
* Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
* Must be self-motivated and disciplined
* Must be able to prioritize and complete work assignments on a timely basis
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