Summer Craft Team Intern Seasonal

Position: Summer 2026 Craft Team Intern - Dollywood Parks & Resorts - Seasonal
Location: Pigeon Forge

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel.

We are seeking a Craft Team Intern who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Craft Team Intern checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This position exists to provide excellent customer service to guests by learning to produce key retail products from raw materials and encouraging purchases through engaging product demonstration to enhance the Dollywood experience. All to be done in a manner consistent with the values and mission of the Dollywood Company.

Summary of

Essential Functions and Responsibilities

* Assist on the production of retail products using raw materials in order to develop product and service knowledge available to our guests.

* Provide entertaining, interactive and engaging demonstrations of the craft that makes the guest experience unique and improves sales while meeting the standard of Merchandise Selling Skills and guest interactions

* Demonstration of craft production in an entertaining and informative manner to guests required

* Ensure complete adherence to established recipes to control expenses related to production techniques

* Gain understanding of raw materials inventory to assist the craftsman

* Operate cash register/POS system in an efficient manner not to impede guest experience and follow all policy and procedures as outlined by Dollywood and Sales Audit

* Ensure all available inventory is stocked on the selling shelves and fully stocked nightly at close and prior to opening. Host must also follow all policy and procedures relating to Inventory Control

* Assist in the maintenance and daily operation of the shop by ensuring location cleanliness and displays are in keeping with established Dollywood standards

* Represent Dollywood in a positive manner by being friendly and courteous to guests. Ensure 100% satisfaction with their park experience

* Accommodate changes in work assignments and locations

* Get along with guests and co-workers while exhibiting a positive and personable disposition

* Adhere to all Merchandise policies and procedures to include timely reporting of any safety issue to immediate supervisor

* Support and exhibit behaviors that are in alignment with Company and Department vision, mission and core values in order to achieve location budgets

* Protect the privacy and security of guests and coworkers, including PCI compliance

Management reserves the right to change and/or add to these duties

Education and Experience Required

* Must be enrolled in a continuing education/ college program

* Production techniques, costing, characteristics of raw materials, safety precautions, and use of any chemicals relating to craft production knowledge preferred

* Previous experience in giving demonstrations, group presentations, or public speaking is preferred

* Operation experience in machinery related to production and demonstration of crafts preferred

* Comprehend instructions and retain information

* Prior cash handling experience preferred

* Prior sales experience preferred

* Must successfully complete a pre-employment background check including motor vehicle and drug screen

Knowledge,

Skills and Abilities

* Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in their work

* Must be self-motivated and disciplined

* Must maintain…