Account Manager

Location: Antioch

WANTED:

Problem solvers with a sports background. Ideal candidate has a history of solving problems quickly for demanding users in high-speed environments. Must be strongly motivated. Must be good culture fit. Strong preference for someone who can be 3-4 days in-person (Nashville).

Who We Are:

At Baseline, we're building business software for sports people, and it's no small feat.

Right now, our target users are juggling their weekly schedules in Google Docs, running six figures through personal Venmo accounts, and managing their businesses on decade-old websites. And getting old-time operators to switch from whats been working for 20+ years is no small feat.

Fortunately, we came well-prepared for this journey.

• We are AI-first - People hours should be spent coming up with crazy ideas and building relationships with our clients, not on boring robot tasks.
• We are domain experts-our support staff has spent decades in the industry.
• We do all our own stunts-our dev team is in-house and in the United States.
• We're venture-backed-the people who have been around the block are betting on us.

Our greatest advantage isn't just our technology-it's our people. Clients don't just stick around because we make cool stuff; they stay because they trust us and they know we have their back. We're not just another software company-we're their partners in success.

Our team is battle-tested and lean. We're looking for mission-focused people eager to join us in the trenches of the early-stage startup world.

The Role:
Account Manager

At Baseline, our growth doesn't just come from acquiring new clients-it comes from ensuring every client thrives. That's where you come in.

How We Work:

We aren't looking for someone to manage 10,000 accounts. Our Account Managers handle a fraction of the volume you'd see at a big company-and that's by design. We invest in relationships, not transactions.

Our clients stick with us because they know we actually give a damn. We don't just remember their business-we remember their kids' names, their big wins, and the things that matter to them. And honestly? If their kid has a big game, don't be surprised if we show up. That's not "above and beyond" to us. That's just how we do business.

But we're not here to waste time on busywork. We embrace AI and automation to amplify what we do best-being present where it matters most. The less time we spend on repetitive tasks, the more time we have to help our clients grow, problem-solve, and feel like they're part of something bigger.

Your Mission, Should You Choose to Accept:

• Own client relationships from onboarding onward, ensuring seamless adoption and engagement. Your role doesn't stop after setup-you'll be a trusted guide, making sure clients fully integrate Baseline into their daily operations.
• Proactively ensure clients see endless value in Baseline. You'll track usage patterns, identify at-risk accounts, and step in with solutions before they consider alternatives.
• Be the go-to expert for your accounts, proactively addressing their needs and guiding them toward best practices.
• Identify expansion opportunities, whether it's additional services, upgraded plans, or deeper platform adoption.
• Track key account health metrics, staying ahead of potential issues before they become problems.
• Work cross-functionally with sales, product, and support teams to ensure a cohesive user experience.
• Advocate for our customers internally-your insights will help shape product development and company strategy.
• Ensure clients continue to see value in Baseline so that they stick around and grow with us.

What It Takes:

• You're not just managing accounts-you're building relationships that make people want to stay. Clients don't just use Baseline because of what it does; they stick around because of who we are. If you know how to turn customers into loyal fans, you'll thrive here.
• You have a sixth sense for when a client needs help-before they even ask. Whether it's an untapped feature or a small frustration that could snowball, you catch it early and step in with a solution.
• You're a strategist, not just a problem solver. It's not just about answering questions-it's about helping clients…