House Manager

Overview

HOUSE MANAGER

Hours:

Part Time | Non-Exempt (24-32 hours)

Location:

Blount County (undisclosed location)

Education:

High school diploma or related experience Supervisor:
Director of Garland Oaks Team:
Administrative Team

The House Manager at Garland Oaks oversees the daily operations of the residential home, ensuring a safe, structured, and nurturing environment. This role includes managing home maintenance, coordinating repairs, overseeing cleanliness and organization, and ensuring all facilities are functional and well-maintained. The House Manager must demonstrate initiative, taking proactive steps to address whatever needs to be done to keep the home running smoothly.

They also model healthy relational boundaries, integrity, and hospitality while supporting residents as they process trauma, heal, and develop essential life skills. The ideal candidate demonstrates strong discernment, time management, and a dedicated commitment to serving others.

Please Note:

This position carries a high workload and flexibility is needed to pick up direct care shifts as needed. Candidates must be prepared to work hard, stay committed, prioritize teamwork, and uphold the highest standards of confidentiality.

Position Summary
Garland Oaks is a Christ-centered program in Tennessee dedicated to serving female survivors of sex trafficking ages 11–17. Designed as a small, family-style home, the program provides a safe, highly structured environment where each resident receives individualized attention and care. Focused on long-term, holistic restoration, Garland Oaks addresses the emotional, psychological, spiritual, relational, and educational needs of each youth. Through trauma-informed care, personalized support, life-skills development, academic guidance, and faith-based discipleship, the program seeks to create lasting transformation.

Garland Oaks is committed to helping residents rebuild their sense of identity, safety, dignity, and hope as they move toward sustained healing and a restored future.

• Facility:
  Serve as an ambassador of the safe home at all times, ensuring a welcoming and trauma-informed environment. Maintain program quality, consistency, and integrity across all areas of the home. Oversee organization and cleanliness, conduct regular walk-throughs, report maintenance or security issues, and perform cleaning duties as needed. Collaborate with staff to ensure a pleasant home life environment and achieve hospitality goals.
• Operations:
  Manage household supplies, including bulk items, personal care products, and medications, ensuring proper storage, inventory, and adherence to policies. Assess home repair needs and coordinate with the Facilities team to schedule maintenance and repairs. Track employees’ driver’s licenses and auto insurance to ensure valid, compliant coverage. Prepare bedrooms and supplies for incoming residents, ensuring smooth transitions. Maintain the Garland Oaks van, including routine preventative maintenance and scheduling repairs.
  
  Maintain and track all physical access devices (keys, fobs, access cards), including issuing, logging, auditing, and promptly deactivating or recovering items to ensure secure and controlled entry to the residence.
• Administration & Compliance:
  Act as the primary liaison between Garland Oaks and technology vendors. Provide administrative support for DCS compliance, including documentation and annual review processes. Maintain and regularly update the Operations and Account Manual. Provide onboarding and training to new staff on facility operations. Conduct monthly emergency drills and maintain accurate documentation of procedures. Support staff by ordering supplies needed for programs, projects, and activities.
  
  Lead efforts to create a welcoming, home-like environment through seasonal decorations and enhancements.
• Staff & Security:
  Coordinate with Direct Care Supervisor to assign overnight staff tasks. Ensure all therapy animal certifications and related documentation are up to date. Run errands for Garland Oaks as required. Maintain timely and clear communication with staff and supervisors. Attend and actively…