More jobs:
Marketplace Operations Analyst
Job in
India, Henry County, Tennessee, USA
Listed on 2026-07-16
Listing for:
Target
Full Time
position Listed on 2026-07-16
Job specializations:
-
Business
Business Analyst, Data Analyst, Business Development
Job Description & How to Apply Below
Job Posting Title
Marketplace Operations Analyst
Job Description Summary
Join Target's Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual owns day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target's digital business.
Hiring Requirements
* Marketplace Operations Analyst
* Business Process & Operations
Additional Information
ABOUT THIS OPPORTUNITY
Join Target's Digital team, as a Marketplace Operations Analyst. In this role, you will lead timely, accurate and professional operational support to internal and external partners. This individual will provide day-to-day support capabilities for business-to-business (B2B) partners that together elevate Target's digital business.
PRIMARY RESPONSIBILITIES
Partner service and support
* Mange partner service and support for incoming requests via multiple communication methods: examples may include email/case management, calls, and online chat
* Respond to and resolve partner questions and issues through incident recognition, research and isolation, resolution, escalation and follow up.
* Monitor order pipeline and collaborate with external and internal partners to resolve issues pertinent to aged orders
* Manage and process returns and payment disputes from external partners
* Monitor partner metrics/KPIs (key performance indicators) and work collaboratively with partners not meeting expectations to improve performance
* Drive small to medium partner experience enhancement projects
* Provide periodic reports of partner performance and returns dispute analysis and insights
REQUIREMENTS
* Graduate within a field of Business Studies
* At least 4 years' experience in onboarding, service or support roles in digital, business-to-business (B2B), or other customer/client facing industry
* Strong collaboration skills, with a demonstrated ability to partner with stakeholders at all levels of the organization
* Keen attention to detail
* Strong problem solving and logical reasoning abilities
* Proficient in MS Excel and MS Power Point
* Ability to analyze data using MS Excel and Domo
* Strong interpersonal, verbal, presentation and written communication skills
* Able to manage multiple priorities, and work with speed and accuracy
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