More jobs:
Strategic Call Center Scheduler; WFM
Job in
Blountville, Sullivan County, Tennessee, 37617, USA
Listed on 2026-07-20
Listing for:
ACT
Full Time
position Listed on 2026-07-20
Job specializations:
-
Business
Business Analyst
Job Description & How to Apply Below
Location: Blountville
ACT is seeking a Workforce Scheduler to create and optimize staff schedules for a large call center network. You will forecast demand, balance staffing and labor rules, and collaborate with Operations and Workforce Management to meet service goals.
Responsibilities include real-time adjustments, shift management, and data-driven reporting to improve adherence and coverage across locations.
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