Senior Workforce Planning Analyst - HealthSpring

Sr. Workforce Planning Analyst – HCSC

At HCSC, employees are the cornerstone of our business and the foundation for our success. The Sr. Workforce Planning Analyst supports workforce management and operational planning activities for customer service operations within the Health Spring line of business. This role plays a key part in the annual budgeting process, workload forecasting, capacity planning, and supplier resource management to ensure optimal staffing levels and service performance.

• Monitor real-time operational performance.
• Optimize resource utilization.
• Develop and maintain workforce measurement tools and reporting processes.
• Support data-driven decision-making.
• Oversee business continuity and staff reallocation planning.
• Coordinate and schedule all off-phone activities across the customer service organization to ensure operational efficiency and service excellence.

• Bachelor’s degree and 2 years of experience analyzing workforce data and making scheduling recommendations, OR 6 years of experience in the same area.
• Experience with Workforce Management software.
• Strong interpersonal and organizational skills.
• Analytical and problem-solving skills.
• Clear and concise written and verbal communication skills.
• Computer proficiency with Microsoft Word, Excel, and PowerPoint.

• Experience with NICE IEX and Variant Operations Manager software.
• Experience building and maintaining workforce forecasting models.
• Advanced proficiency with Excel (pivot tables, VLOOKUP, macros, SQL).
• Ability to develop executive-level dashboards and present data to senior leadership.
• Willingness to travel.

Base pay ranges from $55,900 to $123,500 per year, depending on skills, experience, and location. The role participates in an annual incentive bonus plan subject to plan terms and conditions. HCSC provides a comprehensive benefits package that includes health and wellness benefits, a 401(k) savings plan, pension plan, paid time off, paid parental leave, disability and supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, and additional incentives.

HCSC is an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. Candidates must be legally authorized to work in the United States without the need for current or future visa sponsorship.

Requests for accommodations in the application process are accepted by calling 1‑866‑977‑7378.