Admissions Assistant Lead - Dollywood Parks & Resorts - Year Round

Admissions Assistant Lead - Dollywood Parks & Resorts - Full Time Year Round

Job Category: Guest Services

Requisition Number: ADMIS
008694

Posted :
February 18, 2026
Full-Time
On-site

Showing 1 location

Dollywood
2700 Dollywood Parks Blvd
Pigeon Forge, TN 37863, USA

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties; all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel.

We are seeking an Assistant Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. The right Assistant Team Lead will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Assistant Team Lead creates a seamless and welcoming experience for Dollywood’s Guests by providing training and leadership to the Ticket team. This position is a leadership role with both operational and administrative responsibilities that ensure the team is able to provide the best possible experience for our Guests and Hosts.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greet Guests and initiate friendly interaction while answering questions, and providing park information
• Support Marketing and Property programs and offerings
  • Effectively perform Ticket sales processes to include (but not limited to):
  • Selling admissions/season pass products on a computerized ticketing system
  • Process cash, check, and credit card transactions
  • Issue complimentary and discounted tickets per Dollywood policies
  • Process refunds, exchanges, upgrades, downgrades, and other special requests per Dollywood policies
  • Coach and support coaching of Hosts with our guest services policies as it relates to complaints and refunds
• Train new and returning Hosts on General Safety Standards, policies, and procedures by completing the outlined training plan
• Lead and/or support development of training materials for new and returning Hosts on all applicable policies and procedures
• Lead and/or support onboarding and/or continual training of new/existing Admissions Safety Trainers
• Continue to fulfill regular Front Line duties as assigned including but not limited to Ticket Seller, Guest Services, Turnstiles Greeter, Facilitator, Breaker, and other roles/duties as assigned
• Clean and organize work area daily to present a professional appearance and use free time productively
• Responsible for completing credit card transactions in compliance with the Payment Card Industry Data Security Standards
• Maintain dependable work attendance and flexibility with assigned work schedules
• Attend all required training and meetings and support development of training/meeting content
• Complete and support completion of required paperwork in a timely manner
• Follow all safety standards to include reporting any violations of standards
• Cross train to work in a minimum of two other areas/teams within Guest Services Division
• Train new and returning Hosts on team SOPs and processes
• Assist with other duties as assigned by Team Lead

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• High school diploma or equivalent required
• Must be able to pass a typing test (score of 25 wpm or greater)
• Must be able to speak in front of a small or…