Client Engagement Specialist – Automotive Customer Experience

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Hyundai of Union County – Monroe, NC
Full-Time | In-Person | Dealership Schedule

Hyundai of Union County is looking for a motivated, organized, and customer-focused Client Engagement Specialist to join our team in Monroe, NC.

This role is ideal for someone who enjoys talking with customers, staying on top of follow-up, scheduling appointments, and helping create a smooth experience from the first online or phone inquiry to the dealership visit. You will work closely with our sales team, managers, and customers to help connect shoppers with the right information, the right appointment time, and the right next step.

If you have experience with internet leads, customer calls, CRM follow-up, appointment setting, dealership sales support, or customer service, this could be a great opportunity to grow with a strong Hyundai dealership.

• Work with the trusted Hyundai brand

• Busy dealership with steady customer opportunities

• Structured process with clear expectations

• Supportive team environment

• Opportunity to work closely with sales consultants and managers

• Training, coaching, and growth potential

• Professional dealership atmosphere

• Performance-based earning opportunity, where applicable

• Great fit for someone with dealership phone, CRM, internet lead, or appointment-setting experience

• Respond quickly and professionally to internet inquiries, phone calls, texts, and emails

• Schedule sales and service-related appointments

• Confirm appointments and help improve customer show rates

• Follow up with customers before and after their dealership visit

• Manage customer communication through the dealership CRM

• Keep accurate notes, tasks, and follow-up records

• Support sales managers and sales consultants with customer updates

• Help convert online and phone inquiries into showroom visits

• Maintain a helpful, upbeat, and professional communication style

• Track daily calls, appointments, confirmations, and customer outcomes

• Assist with owner follow-up, sold customer follow-up, and unsold customer follow-up

• Help create a smooth customer experience from first contact to dealership visit

• Previous dealership customer communication, internet lead, call center, appointment setting, sales support, or CRM experience preferred

• Automotive experience is a strong plus

• Excellent phone, text, and email communication skills

• Comfortable making outbound follow-up calls

• Able to handle inbound customer inquiries professionally

• Organized, consistent, and detail-oriented

• Comfortable using computers, CRM tools, email, and texting platforms

• Positive attitude and team-first mindset

• Reliable, punctual, and coachable

• Able to follow a structured process

• Strong customer service mindset

• Ability to work in a fast-paced dealership environment

The best fit for this position is someone who enjoys helping customers, communicates clearly, follows up consistently, and understands the importance of turning interest into scheduled dealership visits.

If you currently work in a dealership role where you handle internet leads, customer calls, CRM follow-up, appointment setting, or sales/service scheduling, this could be an excellent next step.

Pay: $50,000 to $100,000 per year, with performance-based bonuses where applicable.

Final compensation will be based on experience, schedule, and performance plan.

• Full-time

• In-person position

• Day shift

• Weekend availability may be required

• Dealership schedule

Benefits may include:

• Health insurance

• Dental insurance

• Vision insurance

• Paid time off

• 401(k), if applicable

• Employee discounts

• Paid training

• Career growth opportunities

• Performance bonuses, if applicable

Hyundai of Union County proudly serves customers throughout Monroe, Union County, and the surrounding area. We represent a growing Hyundai brand and are focused on delivering a professional, helpful, and efficient customer experience.

Our team is looking for someone who wants to contribute, grow, and play an important role in helping customers take the next step in their vehicle shopping journey.

Hyundai of Union County is an Equal Opportunity Employer. We are committed to creating an inclusive workplace and considering all qualified applicants without regard to race, color, religion, sex, national origin, age, disability, veteran status, or any other protected status under applicable law.

If you are customer-focused, organized, comfortable on the phone, and ready to grow in the automotive industry, we encourage you to apply today.