Customer Service Manager Hospitality Domain Exp

Position: Customer Service Manager-Support (Oracle Hospitality Domain Exp only)
Location: India

As part of Oracle's Hospitality Support organization, the Customer Success Manager (Client Relations Manager) plays a strategic role in delivering exceptional post-sales customer engagement, operational leadership, and service excellence for Oracle Hospitality customers worldwide.

The Customer Success Manager serves as a trusted advisor and customer advocate, ensuring customers maximize value from Oracle Hospitality solutions including OPERA PMS, OXI, OWS, Simphony, Reporting & Analytics, and related hospitality platforms. The role is responsible for leading customer-facing support teams, driving customer satisfaction, managing escalations, improving operational performance, and fostering strong relationships with hospitality customers globally.

The ideal candidate combines hospitality domain expertise, customer success leadership, operational management, and strong stakeholder engagement skills to balance customer expectations with business objectives in a fast-paced global support environment.

This position is ideal for professionals with experience in hospitality operations, hospitality technology support, customer success management, or enterprise customer relationship management who are passionate about customer experience, service delivery excellence, and team leadership.

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