Call Center & Box Office Representative

Call Center & Box Office Representative

Call Center & Box Office Representative

Location:

Pigeon Forge, TN (On-Site)

Schedule:

Open Seeking Daily, Night and Weekend availability

Our Culture

Dolly Parton's Stampede, Pirates Voyage, Hatfield & McCoy Dinner Feud, the Titanic, and The Comedy Barn represent the heart of family-friendly entertainment in Pigeon Forge. Our Guest Service Agents are the first voice our visitors hear. We are looking for energetic, service-oriented individuals to join our team and help us "Greatly Exceed Expectations" from the very first phone call!

The Role

As a Call Center & Box Office Representative, you are the primary architect of the guest experience. You aren't just selling tickets; you are helping families plan lifelong memories. You will handle high-volume reservations, navigate our ticketing systems with precision, and provide expert recommendations across our entire collection of world-class attractions.

Essential Duties & Responsibilities

• Expert Concierge Service:
  Act as the initial point of contact for guests, providing professional assistance with admissions, complex reservations, and ticket modifications.
• Brand Ambassadorship:
  Maintain a deep working knowledge of all theaters and attractions to answer guest questions and provide tailored recommendations.
• Communication Excellence:
  Deliver an upbeat, "smile-through-the-phone" presentation while handling high-volume inquiries with courtesy and efficiency.
• Technical Proficiency:
  Accurately enter guest data into the ticketing system and resolve booking errors or seating issues with a solution-oriented mindset.
• On-Site Support:
  Cross-train to support the physical Box Office, including greeting guests at arrival and distributing tickets during show times.
• Culture Driver:
  Consistently promote a culture of outstanding customer engagement, ensuring every guest feels valued before they even step through our doors.

Qualification Requirements

• Age:
  Must be at least 18 years of age.
• Education:
  
  High school diploma / GED or an equivalent combination of education and experience.
• Skills:
  
  Strong multitasking abilities and a comfort level with fast-paced computer data entry.

Physical Demands & Environment

• Communication:
  Continuous hearing and oral communication at both conversational and high-acuity levels.
• Tech-Focused:
  Prolonged periods of working with computers, headsets, and ticketing software.
• Mobility:
  Occasional standing and walking on level ground or stairs when supporting the physical Box Office.
• Atmosphere:
  Frequently exposed to the vibrant, changing temperatures and energy of a live theater environment.