Dispatcher, Customer Service​/HelpDesk

Location: Kodak

Dispatcher

Location:

Kodak, TN

Industry: Plumbing / Heating & Air

Schedule:

2nd shift (11am-8pm)

Job Overview

We are hiring a reliable and organized Dispatcher to support our service team. In this role, you'll handle incoming calls, schedule service appointments, and coordinate with technicians to ensure jobs are completed on time. This is a fast-paced role where strong communication and multitasking skills are key.

Key Responsibilities

+ Answer incoming customer calls professionally

+ Schedule and dispatch service calls to technicians

+ Communicate job details between customers and field teams

+ Update and manage service orders accurately

+ Adjust schedules as needed throughout the day

+ Handle customer questions and resolve issues

+ Monitor job progress and follow up as needed

+ Make outbound calls to confirm appointments

Requirements

+ Previous dispatching or customer service experience preferred

+ Strong phone and communication skills

+ Able to multitask and stay organized in a fast-paced environment

+ Basic computer skills (CRM or scheduling systems a plus)

+ Team-oriented with a customer-first mindset

Qualifications

+ High school diploma or GED

+ Experience in HVAC, plumbing, or home services is a plus

+

Experience with scheduling software (Service Titan preferred) is a plus

Work Environment

+ Office-based role

+ Heavy phone and computer use

+ Fast-paced, team-oriented environment

Job Type & Location

This is a Contract to Hire position based out of Kodak, TN.

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:  - Medical, dental & vision
- Critical Illness, Accident, and Hospital  - 401(k) Retirement Plan
- Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)  - Short and long-term disability
- Health Spending Account (HSA)  - Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Kodak,TN.

Final date to receive applications

This position is anticipated to close on Jul 2, 2026.

About Aston Carter

Aston Carter provides world-class corporate talent solutions to thousands of clients across the globe. Specialized in accounting, finance, human resources, talent acquisition, procurement, supply chain and select administrative professions, we extend the capabilities of industry-leading companies. We draw on our deep recruiting expertise and expansive network to meet the evolving needs of our clients and talent community with agility and excellence.

With offices across the U.S., Canada, Asia Pacific and Europe, Aston Carter serves many of the Fortune 500. We are proud to be a Clearly Rated Best of Staffing® Platinum Award winner for both client and talent service.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please email astoncarter (%20astoncarter)  for other accommodation options.

San Francisco Fair Chance Ordinance:
Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector:
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI):
We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.