Customer Service Operator

Job Opportunity At A Fortune Global 500 Organization

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

Principal Responsibilities:

• Management of orders and customer requests through portals and company systems
• Direct interface with B2B clients for updates and management of requests
• Coordination with traffic office and operational team to verify feasibility and status of shipments
• Management of issues and monitoring of the order until delivery
• Constant support and collaboration with the Customer Service team

Qualifications and

Experience:

• Experience in Customer Service, preferably in the transport or logistics sector
• English level B2 to interface with the international team
• Excellent problem-solving and priority management skills
• Attitude towards teamwork and managing dynamic contexts
• Good communication skills and customer orientation

Ready to make a difference in the UPS customer experience?

Workplace:
Nogarole Rocca

Contract Type:
Fixed term for a duration of one year

Salary Range Associated with the Position: 23-25k

Work Hours:

Full time, 40 hours a week from Monday to Friday

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.