Customer Service Representative - Primary Care North - Powell
Job in
Powell, Knox County, Tennessee, 37849, USA
Listed on 2026-07-03
Listing for:
Community Health Systems
Full Time
position Listed on 2026-07-03
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Call Center / Support, Bilingual, HelpDesk/Support
Job Description & How to Apply Below
Location: Powell
Community Health Systems - - Responsibilities:
Responds to customer inquiries via phone, email, live chat, and written correspondence;
Handles inbound calls from both internal and external customers, creating service cases and documenting all interactions accurately;
Demonstrates empathy and active listening skills to understand customer concerns and provide appropriate resolutions;
Researches and resolves customer complaints, billing issues, and service-related concerns in accordance with company policies and procedures;
Accurately updates and maintains customer records and case notes in the system, ensuring complete documentation of issues and resolutions
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