Order Management Representative 1

Location: McKenzie

Creating Peace of Mind by Pioneering Safety and Security At Allegion, we help keep the people you know and love safe and secure where they live, work and visit. With more than 40 brands, 14,000+ employees globally and products sold in 130 countries, we specialize in security around the doorway and beyond.

Additionally, Allegion is proud to be recognized with the 2026 Gallup Exceptional Workplace Award (GEWA) for the third consecutive year, earning distinction in both the employee engagement and strengths categories. This year, Allegion also received Gallup’s With Distinction honor — a designation reserved for a select group of organizations that go above and beyond in building exceptional workplace cultures.

Order Management Representative 1-McKenzie, TNQualified candidates must be legally authorized to be employed in the United States. The company does not intend to provide sponsorship for employment visa status (e.g., H-1B, TN, etc.) for this employment position.

Job Summary:

As an Order Management Representative, you are a crucial part of the Allegion team, responsible for processing time sensitive orders and customer requests to meet customer and company commitments, interacting with external customers via email and phone to provide a superior level of customer service. This position will also work closely with various internal departments including sales, operations, marketing, IT and finance to deliver a positive customer experience while meeting our corporate goals and policies.

What You Will Do:

Manage service / support interactions with customers by shaping the customer expectations, delivering on those expectations and deepening customer loyalty via incoming/outgoing calls, emails, and requests.

Proficient in basic knowledge of product and features for assigned brands/product category and ability to identify and/or communicate basic work order management functions (i.e. indexing, First Review) product and features for Allegion brands.

Identify and complete basic order entry functions within assigned quality and production metrics.

Understand the basic profile of the customers, and their most common needs and expectations. Tailor the support approach to fit particular customers and/or situations within established guidelines.

Complete troubleshooting and subsequent documentation on return and warranty claims and escalate as necessary.

Gather and document service request information through the effective use of CRM tools.

Utilize and manage all appropriate ERP business systems for assigned product bands.

Process time sensitive orders and requests: receive, edit, and enter incoming customer purchase orders in an accurate and timely manner.

Review, verify and make corrections as necessary to ensure accurate information and order specifications.

Contact customers to resolve unclear order issues.

Manage orders in the business system through the entire order cycle.

Gather data for measurement, analysis and reporting.

Meet all service level agreements as set by management.

Additional duties as assigned by manager.

What You Need To Succeed:6+ months of order processing experience

Ability to review Evaluation Drawings and TemplatesHS Diploma or GED required;
Bachelor's degree preferred

Strong written and verbal communication skills

Working knowledge of PC based software applications (Microsoft Office – Outlook, Word, Excel) & basic web applications.

Ability to multi-task, prioritize, and manage time efficiently

Ability to identify recurring customer issues across brands/products

Ability to develop cross-functional, professional working relationships

Why Work For Us?

Allegion is a Great Place to Grow your Career if:

You're seeking a rewarding opportunity that allows you to truly help others. With thousands of employees and customers around the world, there’s plenty of room to make an impact. As our values state, “this is your business, run with it”.You’re looking for a company that will invest in your professional development. As we grow, we want you to grow with us.

You want a culture that promotes work-life balance. Our employees enjoy generous paid time off, because at Allegion we recognize that you have a full life…