Guest Experience Specialist — Tickets & Reservations
Job in
Pigeon Forge, Sevier County, Tennessee, 37868, USA
Listed on 2026-08-08
Listing for:
Herschend Family Entertainment
Full Time
position Listed on 2026-08-08
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, English Customer Service, Spanish Customer Service
Job Description & How to Apply Below
The Dollywood Company is seeking a Customer Service Representative to greet guests, answer questions, sell tickets, make lodging reservations, process refunds, and resolve guest opportunities by phone, email, and live chat. The role requires a friendly, principled attitude aligned with the Dollywood mission and values, with on-site duties in Dollywood Parks & Resorts.
Minimum 18 years old with HS diploma; 1 year sales or lodging experience preferred.
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