Associate Parts Specialist

Associate Parts Specialist

Kolpak LLC - Parsons, TN 38363

Job Shift 1st Shift Category Aftermarket (Parts/Warranty/Technical Service)

As Associate Parts Specialist, you will under moderate supervision, enter, monitor and track customer purchase orders, process debit/credit memos, maintain order information filing system, and provide knowledgeable support for assigned products. Work is focused on responding to inbound customer calls related to processing sales orders and resolving routine order/delivery issues.

Reporting directly to the Director of Service, this position is based in Parsons, Tennessee.

Major Accountability:

• Entering, monitoring and tracking of customer purchase orders
• Processing debit/credit memos
• Maintaining order information filing system
• Providing knowledgeable customer support for assigned products and services

Key Tasks & Responsibilities:

• Responds to customer inquiries by telephone or email to provide non-technical problem resolution.
• Resolves routine and basic problems and communicates solution or requested information to the customer.
• Analyzes customer service needs and refers to other service or technical departments for follow up as needed.
• May utilize a customer relationship application or database to record activities and research product information
• Uses a computerized system to gather information and confirm sales prompted by incoming calls.
• May promote products/services but does not have a sales quota.
• Work is routine or follows standard procedures.
• Communicates information that requires little explanation or interpretation.
• May go to stockroom to pick pull, and package emergency parts to be shipped NDA

• High school diploma or equivalent with a minimum of 1 year experience in customer service
• Familiar with MS Office applications; ability to operate all related equipment for the role.
• Customer oriented; capable of effectively dealing with all levels of internal and external contacts
• Effective communications and interpersonal skills
• Basic planning and problem solving/analytical skills
• Able to function in a fast-paced environment coping with frequent changes, delays or unexpected events
• Must be able to sit for long periods of time; must be able to lift 25 pounds
• Typical office environment:
  Ability to wear all Personal Protective Equipment (P.P.E.) required.

Our Benefits:

We believe that our people are one of our most valuable assets. That is why we provide our employees with a competitive benefits package that helps protect their health, income, and lifestyle. Some offerings are dependent upon the role, work schedule, or location, and can include the following:

• Competitive wage
• Healthcare (medical, dental, vision)
• 401(k) savings plan
• Wellness Program
• Supplemental Health Plans
• Employee Assistance Program
• Training and Development
• Tuition Assistance
• Holiday Pay opportunities
• Employee discounts
• Paid Time Off (PTO)
• On-the-job training and skills development
• Basic Life Insurance
• Leave Program
• Employee Events and more…

Kolpak is dedicated to ensuring confidence in the future of food service businesses and operations. Since 1969, Kolpak has manufactured quality, reliable, and efficient walk-in coolers, freezers, and refrigeration that protects our customers' products and promises they need to deliver, both today and for years to come. Our commitment to the industry and our customers has made Kolpak a leading global brand.

The Kolpak facility is centrally located between Memphis and Nashville, just off I-40 on the beautiful Tennessee River in Parsons, TN. Kolpak, a Welbilt brand, is a division of Ali Group.