Customer Service Representative

Schedule: Monday-Thursday, 8:00 AM-5:00 PM;
Friday, 8:00 AM-3:30 PM

Job Type: Temp-to-Hire

Benefits: Medical, Dental, and Vision

The ideal candidate has strong communication and organizational skills, is comfortable working in a fast-paced environment, and can manage multiple priorities while maintaining accuracy and excellent customer service.

• Receive, review, and process customer and warehouse orders.
• Accurately enter orders into the production and order management system.
• Follow up on orders and provide customers with delivery and status updates.
• Respond to customer questions and resolve concerns professionally.
• Prepare shipping documents and related paperwork.
• Provide pricing information using company price guides.
• Issue customer credits when necessary.
• Communicate with customers through phone, email, and other channels.
• Build and maintain positive relationships with customers and internal departments.
• Communicate order status, delivery schedules, pricing, and product information clearly.
• Perform additional duties as assigned.

• Previous customer service, call center, administrative, order entry, or client-facing experience preferred.
• Strong verbal and written communication skills.
• Ability to write clear, professional emails with strong grammar and spelling.
• Strong attention to detail and accuracy.
• Excellent listening, problem-solving, and interpersonal skills.
• Comfortable communicating with different customers and personalities.
• Ability to multitask, prioritize requests, and work efficiently in a fast-paced environment.
• Basic computer skills, including experience with email and Microsoft Office.
• Experience with CRM, ERP, or order-entry systems preferred.
• MFG/Pro experience is a plus.
• Ability to learn company products, processes, and order-entry procedures.
• Experience operating standard office equipment and multi-line phone systems preferred.