Customer Retention Specialist - State Farm Agent Team Member

Benefits:

• We re open M-F, 9a-5p, No Nights, No Weekends
• Paid time off
• Parental leave
• Training & development
• Company parties

• You re the person people call first when life goes sideways - calm, steady, and ready to help.
• You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
• You re a natural relationship-builder who earns trust quickly and keeps it.
• You listen first, then guide
  , making customers feel understood while confidently recommending solutions.
• You re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location Address:
Nolensville, TN 37135

At Nathan Turbeville
- State Farm Agent, we re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you re looking to grow your career, help others, and be part of a team that strives to do good every day, you ll fit right in with us.

Seeking a Customer Retention Specialist to support ongoing customer relationships and contribute to office growth. This position focuses on outreach, policy renewals, and relationship maintenance.

• Communicate with existing customers regarding renewals and coverage options.
• Review accounts and assist with updates or changes as needed.
• Identify opportunities to enhance customer satisfaction and engagement.
• Maintain accurate records and documentation of interactions.
• Collaborate with team members to meet retention and outreach objectives.

• Must be able to commute to Nolensville, TN
• Dedicated to customer service.
• Strong communication and interpersonal skills.
• Detail-oriented and able to multitask.
• Previous customer service experience preferred.
• Bilingual Spanish Preferred