Customer Service​/BDC Representative

$15 - $20 per Hour + Bonuses!
Great Benefits & Work/Life Balance!
Previous BDC, Customer Service, or Call Center Experience Preferred but Not Required – We Train You for Success!

Land Rover Chattanooga is HIRING NOW for outgoing and friendly BDC Representatives for our Sales and Service Departments!

In this role, you’ll serve as the first point of contact for customers, assisting with inquiries and scheduling appointments – no sales closing is required!

The ideal candidates will be well-spoken, customer-focused, and highly organized, committed to providing a positive experience for every customer.

Land Rover Chattanooga is part of the Furrow Automotive Group, which also includes Infiniti and Porsche Chattanooga, as well as Land Rover and Mercedes-Benz Knoxville. We offer all employees a clearly defined career path, competitive pay, and opportunities for personal growth. Many of our team members have been with us for years because we value and invest in their success. Our mentorship-driven environment provides the support and resources needed to help you succeed

• $15 - $20 per hour PLUS Bonuses!
• Medical, Dental, Vision, and Disability Insurance
• Company Paid $25,000 Basic Life Insurance
• 401(k) Retirement Plan with Company Match
• Paid Holidays and Paid Time Off
• Employee Discounts
• 5-Day Work Week
• Text Care
• Employee Assistance Program
• Opportunity for advancement

• Respond to customer inquiries via phone, email, and online platforms regarding vehicle availability, pricing, and services.
• Schedule and confirm customer appointments for sales and service consultations.
• Maintain accurate records of customer interactions, appointments, and follow-ups.
• Assist customers with questions, concerns, and scheduling to ensure a smooth dealership experience.
• Proactively follow up with customers to provide updates, confirm appointments, and enhance satisfaction.
• Collaborate with sales and other dealership departments to improve overall customer experience.
• Stay knowledgeable about dealership products, services, and promotions through ongoing training.
• Provide a professional and welcoming experience for all customers.
• Perform additional duties as needed to support dealership operations.

• Previous
  automotive BDC
  ,
  sales
  , or
  customer service
  experience is highly preferred, but not required.
• Comfortable speaking on the phone and handling a high volume of calls on a daily basis.
• Energetic, personable, and motivated self-starter with a passion for customer satisfaction and success.
• Strong communication skills—both verbal and written—with the ability to build rapport quickly.
• Excellent organizational skills and attention to detail, with the ability to manage multiple tasks at once.
• Ability to adapt to a fast-paced environment and handle customer inquiries efficiently and professionally.
• Familiarity with vehicle pricing, availability, and sales appointment scheduling.
• High School Diploma or GED equivalent required.
• Must pass pre-employment background checks, MVR, and drug screening.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.