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E-commerce Customer Service Representative
Job in
Windsor Park, Knox County, Tennessee, USA
Listed on 2026-09-21
Listing for:
Placements24
Full Time
position Listed on 2026-09-21
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep
Job Description & How to Apply Below
About the Role
Our client is seeking a friendly, empathetic, and efficient E-commerce Customer Service Representative to join their dedicated support team. In this role, you will be the primary point of contact for customers, assisting them with inquiries, resolving issues, and ensuring a positive shopping experience. You will handle customer communications via phone, email, and live chat, demonstrating a commitment to customer satisfaction and loyalty.
This position in East London is perfect for individuals who are passionate about helping others and contributing to a company's reputation for excellent service.
- Respond promptly and professionally to customer inquiries via phone, email, and chat regarding orders, products, and services.
- Resolve customer issues effectively, including order tracking, returns, exchanges, and product support.
- Maintain accurate records of customer interactions and transactions in the CRM system.
- Process returns and refunds according to company policies.
- Identify customer needs and provide information about products and services.
- Escalate complex issues to appropriate departments when necessary, ensuring timely resolution.
- Previous experience in customer service , preferably in an e-commerce environment.
- Excellent communication and interpersonal skills, with a friendly and patient demeanor.
- Proficiency in using CRM software and customer support platforms.
- Strong problem-solving abilities and the capacity to handle difficult customer situations with professionalism.
- Ability to multitask and manage time effectively in a fast-paced environment.
- High school diploma or equivalent; further education or certifications are a plus.
- Competitive hourly wage and potential for performance bonuses.
- Comprehensive health and wellness benefits.
- Opportunities for training and skill development in customer support.
- A supportive team environment and positive workplace culture in East London .
- Employee discounts on company products.
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