Customer Service Representative

To provide administrative support of sales in dealing with customers and requirements necessary to manufacture products to specification. Work closely with sales, management, manufacturing, prepress, along with prospects & customers toensureproper handling of our accounts.

• Process incoming orders, quotes, MAPS, and proofs, via fax, email, and phone
• Maintain awareness of customer orders throughout the process flow
• Process electronic art & proofs for prepress
• Possess knowledge of various types of product applications
• Assist customers with technical requests
• Work with sales, customers, and prospects on business opportunities.
• Handle assigned accounts andmaintainorganized files and notes
• Work closely with the manufacturing team processing orders.
• Work closely with the prepress team in processing electronic files, preflight, and proofs.
• Utilize the Radius operating systems to process MPI work
• Adhere toourcompany policies and procedures along with Safety procedures.

• Basic understanding of Flexographic printing process, tooling, materials, and applications
• Detail Oriented
• Multi-task oriented
• High professionalstandardsand conduct
• Display good organizational & communicative skills
• Be dependable, on time for shift start, and regular attendance
• Working knowledge of Microsoft operating system and Google platform