Product Master - Surface Drills

product master - surface drillsjob purpose

• act as the subject matter expert, using an understanding of concepts and principles in the area of expertise,
• to be the division technical contact person - with two-way communication; to sales area and to eq product line/factory,
• collaborate with level 6 product line managers within the sales area,
• ensure frontline readiness for new technologies and new product introductions (parts, resources, training) and be proactive with an operational readiness plan,

maintenance and repair expert planning and reporting customer value add collaboration with parts & services and equipment divisions supervision/act as a coach health & safety preferred environment & mobility experience and education technical/functional expert equipment knowledge and skills in at least one equipment type (automation a pre-requisite): behavioral job fit score >5 proficiency level: expert other responsible for complex assignments, demonstrating leadership as the subject matter expert, using an understanding of concepts and principles in the area of expertise.

work closely with customer using an expert understanding of customer needs to act as a trusted advisor and determine the appropriate solution.

to be the division technical contact person – with two-way communication. (to sales area and to eq product line/factory.)

collaborate with level 6 application specialists within the sales area.

ensure frontline readiness for new technologies and new product introductions (parts, resources, training) and be proactive with an operational readiness plan.

conduct highly specialized installations, repairs and inspections of various products and equipment at customer site or own premises.

determine the best approach, considering energy efficiency, environmental impact and maintenance costs when providing customer support.

perform advanced troubleshooting for highly complex situations and provide technical feedback on issues. (cpi = product issues feedback).

second line support.

work proactively to develop new solutions to prevent recurring problems: transfer knowledge and use it to solve new and highly complex problems.

collect technical information and add to database.

complete analysis of failed product and report on anything out of the ordinary to the relevant party (e.g., product support and service technician).

recommend and/or develop product or process changes to improve system performance, or to better meet customer or other user needs.

organize corrective campaigns and follow-up on completion in the sales areas.

conduct and support warranty investigations.

upon request provide application advice to sales and review operating cost proposals.

interpret control system data and upgrade software.

provide expert input into project specifications, cost and material estimates, project schedules, reports, contacts, or tender documents.

report and document results of activities and findings.

make recommendations based on reports to better serve the customer and to improve processes.

perform adjustments of systems for client equipment.

conduct product launch and testing for client commissioning services.

act as a subject matter expert and go-to person in area of expertise and provide advice and guidance to clients and colleagues.

build and maintain customer relationships and act as a trusted advisor in partnering with the customer to determine solutions.

support the customer’s product/application/processes/competency/mining conditions by advising on possible improvements to more advanced solutions and products.

produce positive results in sales-client interventions.

use deep knowledge of the tasks, tools and procedures associated with providing technical support to the sales team and customers.