Ride Accessibility Team Member - Dollywood Theme Park - Seasonal

Ride Accessibility Team Member - Dollywood Theme Park - Full Time Seasonal

Job Category
:
Guest Services

Requisition Number
: RIDEA
008620

• Posted :
  February 9, 2026
• Full-Time
• On-site
• Rate : $14.45 USD per hour

Showing 1 location

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel.

We are seeking a Ride Accessibility Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Ride Accessibility Team Member will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

Ride Accessibility Team Member will provide a positive experience for guests with accessibility needs and assist guests in planning their day who would like to participate in our rides and attractions.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Assist our guests with accessibility needs at the Ride Accessibility Center by showing empathy and respect
• Effectively communicate with fellow Guests and Hosts using approved communication methods to enforce Safety rules. Ensure our guests understand and comply with the Ride Safety procedures as they pertain to the rides and attractions
• Properly fill out the boarding pass and review the process at the rides with guests
• Properly train to follow all centralized measuring guidelines
• Able to measure a child in a wheelchair that is unable to stand
• Able to assist guests with double leg amputation at the Center with a fitted harness to determine if they can ride Wild Eagle
• Able to operate office equipment to include, phone, two-way radio and computer
• Prepare documentation and written reports using Microsoft Office for daily records
• Keep the work area clean, stocked, and ready for use always
• Become familiar with all areas of the park including ride and attraction accessibility entrances
• React calmly and quickly in stressful/emergency situations
• Be well groomed and always maintain personal hygiene while on company property
• Initiate friendly interaction with guests
• Work varying hours and in different areas when needed, including attractions
• Always maintain confidentiality
• Follow all safety standards to include reporting any violation of standards

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Minimum 18 years of age
• High School diploma or equivalent required
• Basic computer skills required, to include proficiency with Microsoft Word, Office
• Experience positively resolving guest/customer complaints for at least one year preferred
• Experience positively interacting with multiple operational teams preferred
• Demonstrate working knowledge of ride operations preferred but not required
• Demonstrate working knowledge of theater usher operations preferred but not required
• Demonstrate knowledge of Dollywood property layout preferred
• Knowledge of ADA standards is preferred
• Successfully complete a pre-employment drug screening and background check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be…