Ride Accessibility Team Member - Theme Park - Seasonal

Description

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see – it’s a difference you can feel.

We are seeking a Ride Accessibility Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand.

• Assist our guests with accessibility needs at the Ride Accessibility Center by showing empathy and respect
• Effectively communicate with fellow guests and hosts using approved communication methods to enforce safety rules and ensure guests understand and comply with ride safety procedures
• Properly fill out boarding passes and review the process at the rides with guests
• Properly train to follow all centralized measuring guidelines
• Able to measure a child in a wheelchair that is unable to stand
• Able to assist guests with double leg amputation at the Center with a fitted harness to determine if they can ride Wild Eagle
• Able to operate office equipment including phone, two‑way radio, and computer
• Prepare documentation and written reports using Microsoft Office for daily records
• Keep the work area clean, stocked, and ready for use at all times
• Become familiar with all areas of the park, including ride and attraction accessibility entrances
• React calmly and quickly in stressful or emergency situations
• Be well groomed and always maintain personal hygiene while on company property
• Initiate friendly interaction with guests
• Work varying hours and in different areas when needed, including attractions
• Always maintain confidentiality
• Follow all safety standards, including reporting any violations

Management reserves the right to change and/or add to these duties at any time.

• Minimum 18 years of age
• High school diploma or equivalent required
• Basic computer skills required, including proficiency with Microsoft Word and Office
• Experience positively resolving guest/customer complaints for at least one year preferred
• Experience positively interacting with multiple operational teams preferred
• Demonstrate working knowledge of ride operations preferred but not required
• Demonstrate working knowledge of theater usher operations preferred but not required
• Demonstrate knowledge of Dollywood property layout preferred
• Knowledge of ADA standards preferred
• Successfully complete a pre‑employment drug screening and background check

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self‑motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must maintain a professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co‑workers
• Must be productive in a fast‑paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules, including any required overtime, evenings, weekends, and holidays
• Must be sensitive to the needs of our guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management, and interpersonal skills
• Able to comprehend instructions and retain information
• Able to perform duties consistently with creating a safe and secure environment for hosts and guests
• Able to be flexible and handle frequent changes in priorities
• Able to add, subtract, multiply, and divide with accuracy
• Able to tolerate various temperatures while working indoors and outdoors
• Able to meet the physical demands of the job
• Able to sit and/or stand for long or short periods
• Able to wear…