Technical Operations Assistant Area Team Lead - Theatrical Lighting - Dollywood Theme Park - Year Round

Technical Operations Assistant Area Team Lead
- Theatrical Lighting
- Dollywood Theme Park
- Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Technical Operations Assistant Area Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Technical Operations Assistant Area Team Lead will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This role exists to provide the Entertainment Department with quality overall stage technical support and leadership for various shows in order to provide Park Guests with a high-quality entertainment experience matching the expected level of the Dollywood brand. This role has area/zonal responsibilities for technology solutions.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Be knowledgeable of multiple locations and the technical requirements related to each show experience, including but not limited to audio, lighting, video and specialty show technology
• Set up, troubleshoot, diagnose, and repair entertainment lighting control systems, static lighting fixtures, moving head fixtures, professional sound systems, video projection systems, DMX infrastructure and network infrastructure
• Provide and/or coordinate training on a variety of equipment, including but not limited to follow spots, lighting consoles, projectors, sound consoles, tools, and aerial lifts
• Serve as Authorized Safety Trainers by providing and/or coordinating training and enforcing awareness of safety procedures and policies
• Troubleshoot and diagnose common line voltage problems and coordinate repairs with Maintenance teams as needed
• Be knowledgeable of assigned show/experience related content and operational tracks
• Perform technical installation and operational duties associated with live production shows, special events, concerts, contract acts, and museum activations as assigned
• Maintain inventory control of Dollywood Parks and Resorts equipment and supplies at assigned venues and locations
• Provide effective leadership to diverse technical teams of varying sizes and skill sets across multiple venues and locations
• Perform and log routine maintenance and upkeep of technical related equipment, components and Entertainment facilities
• Assist with technical set up of shows and experiences including software and control systems programming and participate in all work calls for assigned venues and locations
• Capture and maintain large amounts of technical data including but not limited to track sheets, patch sheets, set build plans, console backup files and show content
• Provide support to operational technicians working in assigned venues and locations
• Suggest technical solutions for problems as they arise and recommend improvements for existing operations
• Drive company vehicles (cars, vans, non-commercial trucks) to transport personnel, equipment, supplies, and sets
• Ensure timelines are met through direct team leadership and hands on assistance
• Fill in for audio/lighting/general technicians and stage managers when needed as scheduled

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Minimum 18 years of age
• High School diploma or equivalent required
• Experience with industry specific software such as Vector Works, QLab, QSys preferred
• Experience with Hog 4 lighting consoles preferred
• Experience with Yamaha DM7 and Behringer Wing audio consoles preferred
• Dante Level 2 Certified
• 4 years' backstage experience with school, community or professional theaters is required
• Carpentry and electrical skills preferred
• Must be able to operate a computer and be knowledgeable of the Microsoft Suite
• Must be able to operate audio, lighting, and video control systems, consoles and equipment in a safe manner
• ETCP certification in theater rigging and electrical preferred, but not required
• Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record.
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely…