Tour Receptionist-Sales Support

Smoky Mountain Resort, Gatlinburg, TN 37738, USA

The Sales Support Associate is to ensure that the Resort Tour Reception, Gifting, Kids Club, Sales F&B and Sales Receptionist job functions are performed in a professional and organized manner while providing a quality experience for our guests.

Performs all elements of the check-in and departure process for the designated sales and marketing department.

• Achieves personal and departmental written objectives by the Manager of Sales & Marketing Services
• Ensures check-in accuracy by verifying marketing qualifications for proper tour assignments
• Prepare and distribute all departmental reporting upon management’s approval
• Executes the gifting process for the designated sales and marketing areas

• Excellent computer and telephone skills.
• Proficient in use of Internet, MS Word, PowerPoint and Excel.
• Strong commitment and execution of customer service skills.
• Able to prioritize, organize and delegate assignment with ease.
• Strong work ethic.
• Excellent verbal and written communication skills are essential for success.
• Possess well-developed judgment, interpersonal and communication skills.
• Attention to details and analytical as well as creative approach to tasks.
• Participates in proactive team efforts to achieve departmental and company goals.
• Carries out any reasonable request by management.

• Microsoft Word
  - Novice
• Customer Service
  - Novice
• Microsoft Excel
  - Novice

• Team Player:
  Works well as a member of a group
• Detail Oriented:
  Capable of carrying out a given task with all details necessary to get the task done well

GED or better.

High School Diploma or better.

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.