Guest Services Representative

Job Description

Posted Friday, July 3, 2026 at 4:00 AM

Kampgrounds of America, Inc. (KOA) is the world’s largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada, including a mix of franchised and company‑owned parks (OAK). Founded in 1962, KOA’s mission is “connecting people to the outdoors and each other.” Those who represent the brand share the values of being family‑oriented, passionate, entrepreneurial, customer‑focused, and innovative.

At KOA, we believe the outdoors is fun and for everyone. We are committed to an environment where everyone is treated with dignity and respect. Our goals include:

• Intentionally creating a sense of community and belonging for guests, employees, and franchise partners.
• Continuously learning and expanding knowledge to foster an inclusive and supportive environment.
• Sustaining a culture that promotes diversity of thought and experiences.
• Ensuring everyone has the ability to experience the outdoors and that our facilities are accessible to all.
• Driving change in our company and industry through action and implementation.

The Guest Service Representative (GSR) is responsible for providing attentive, courteous, and efficient service to all guests before arrival and throughout their stay. The GSR registers guests, issues keys, maintains accurate records of occupied sites, handles reservations, collects payments, and keeps the store clean, well‑stocked, and organized.

• Greet guests at the front desk in accordance with KOA standards.
• Resolve guest concerns and complaints thoughtfully while maintaining campground standards.
• Prepare required reports, including shift checklists and downtime reports.
• Answer inquiries about campground amenities and local attractions.
• Log and deliver all messages, packages, and mail in a timely and professional manner.
• Communicate effectively and work collaboratively with fellow associates and other departments; use proper radio etiquette.
• Handle cash drawer in accordance with KOA cash and credit card handling procedures.
• Maintain high standards of professionalism, customer service, quality, and cleanliness.
• Maintain store displays and inventory control, communicating ideas and guest feedback.
• Increase revenues through upselling strategies and ancillary income opportunities.

• Fluency in spoken and written English.
• Strong communication skills and conflict management ability.
• Working knowledge of operational procedures.
• Comfortable in a fast‑paced, high‑pressure environment.
• Ability to maintain confidentiality.
• Willingness to work nights, weekends, and holidays.

• Work performed indoors and outdoors with exposure to varying weather conditions.
• Office tasks requiring use of standard office equipment such as computers and copiers.
• Ability to lift and carry up to 10 pounds regularly; lift or carry up to 25 pounds or more occasionally with assistance.
• Ability to stand for long periods of time.
• Ability to bend, stoop, kneel, crouch, climb, push, pull, reach overhead, and move safely over uneven terrain.
• Repetitive motion, standing, bending, sitting, lifting, and walking are common.
• Noise levels may be moderate to loud.
• Exposure to dust, pollen, grasses, landscaping materials, chemicals, and moving mechanical equipment.
• Use of personal protective equipment required where necessary.
• Experience with occasional interruptions and shifting priorities.
• Valid driver’s license required; may be expected to drive a motorized vehicle, requiring close and distant vision, reading signs, and operating traffic signals.

KOA does not sponsor visas.

KOA does not pay or withhold taxes in the following states:
Alabama, Idaho, North Dakota, Louisiana, Rhode Island, Delaware, Mississippi, South Dakota, District of Columbia, Vermont, Hawaii, New Hampshire.

KOA is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all people. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information, political affiliation, military service, or other non‑merit‑based factors.