Dispatcher, Entertainment & Gaming

Job Details

Job Location:

Anakeesta - Gatlinburg, TN 37738

Salary Range: $17.12 Hourly Job Category:
Other Communications Specialist / Dispatcher

Job Summary

The Communications Specialist /Dispatcher at Anakeestais responsible for coordinating andmaintainingefficient communication between departments to ensure smooth daily operations across the park. This role involves monitoring radio channels, dispatching team members as needed, and responding promptly to operational, maintenance, and guest service requests. The Dispatcher serves asa central pointof contact, ensuringtimelyresolution of issues while supporting safety protocols and enhancing the overall guest experience.

Strong organizational skills, clear communication, and the ability to multitask in a fast-paced environment are essential for success in this position.

The Dispatcher is also responsible for coordination with all Emergency Services in the area for various emergencies.

• Represent Anakeestawith genuine friendliness, care, and pride in your work

• Exhibit strong self-motivation, discipline, and commitment to continuous improvement
• Effectively prioritize and complete tasksin a timely manner
• Adapt quickly to changing priorities and a fast-paced environment
• Demonstrate the ability to multitask whilemaintainingaccuracy and attention to detail
• Remain calm, think clearly, and respond effectively in high-pressure or emergency situations

• Foster a team-oriented environment by supporting and collaborating with coworkers
• Provide exceptional guest service byanticipatingneeds and taking initiative within company guidelines
• Communicate clearly and professionally using approved methods
• Use strong interpersonal, problem-solving, and conflict-resolution skills
• Create a welcoming atmosphere bymaintaininga friendly demeanor, including smiling and making eye contact

• Maintain strict confidentiality and exercise sound judgment with sensitive information
• Uphold company values with dignity and respect in all interactions
• Embrace new ideasanddemonstratea willingness to learnnew technologies

• Communicate effectively with guests and team members
• Ability to learn andoperatea Computer Aided Dispatch system (CAD)
• Perform basic math functions accurately (addition, subtraction, multiplication, division)
• Operate company vehicles when required(valid driver’s license required)
• Follow instructions,retain information, and execute tasks reliably

• Ability to sit, stand, and walk for extended periods (up to 13 hours), including navigating uneven terrain and stairs
• Ability to lift and carry up to 50lbs(with assistance) using proper safety techniques
• Perform repetitive tasks involving hands, arms, and body movements
• All other duties as assigned

• Must be atlast
  18 years of age.
• High school diploma or equivalent required.
• Proficient in basic computer applications, including Microsoft Word, Outlook, and Excel.
• Minimum typing speed of40words per minute required.
• CPR and First Aid certification required, or willingness to obtain within one year of hire.
• Must be able to successfully pass pre-employment drug/alcohol screening and criminal background check.

• Work with an enthusiastic team and help create lasting memories.
• Free parking.
• Competitive pay.
• Paidtime off.
• Medical, dental, and vision insurance.
• Life insurance.
• 401(k) retirement plan.
• Free admission for employees and their immediate family.
• Employee discounts on food and merchandise.
• Generous pass exchange program with area attractions.

Anakeestais an award-winning theme park in Gatlinburg, TN, offering unique outdoor experiences at the top of the Smoky Mountains. We are committed to creating meaningful, memorable experiences for both our guests and team members.

Be a Breath of Fresh Air