Communications Officer - Dollywood Parks & Resorts - Part Time Seasonal

Communications Officer

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Communications Officer who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Communications Officer will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Communications Officer role exists to provide all Dollywood Company properties with Safety and Security Dispatch and Communication Services. This role is responsible for answering calls for service from Hosts/Guests and dispatch those calls to the proper Entity/Host/Team/Guests for resolution. These responsibilities will be performed in a manner consistent with the mission, vision, operating philosophies, and standards of the Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Answer and field Emergency and Non-Emergency calls for service from hosts and guests
• Track and document the status, locations, and times of responders. Enter all info into CAD (Computer Aided Dispatch) in a timely accurate manner, documenting all details and preventing any liability to SMC in any potential future litigations
• Dispatch Armed Security and Safety to calls relaying the correct location. Provide all Safety Critical details of the call they are responding to. This ensures they bring the proper equipment which in a medical emergency could save life or limb
• Identify Emergency and Non-Emergency calls for service and prioritize accordingly
• Make Safety Critical Decisions accurately and rapidly while using good judgment and remaining calm in crisis situations
• Monitor the alarm system and dispatch the appropriate response
• Monitor the weather radar for any lightning strikes within 10 miles of the park, ensuring closure of specific attractions in turn keeping our guests/hosts safe
• Monitor email and Group Me (On park text App) for operational and Security/Safety Concerns
• Enter work orders to Maintenance as needed ensuring guest excellence and Safety/Security Concerns
• Coordinate response for outside agencies in Emergency Situations (Police, Fire, and EMS)
• Contact or alert guests and hosts using Park Pulse or other means as technology changes
• Contact hosts and PICs on the park via radio or phone relaying pertinent information
• Work in a fast-paced environment which can change at any time
• Monitor multiple radios. frequencies, answer telephone lines, and answer radio traffic while documenting all info into the CAD
• Familiarization with park layout and all entry/exit points, gates, etc
• Trained and able to communicate in accordance with FCC regulations

Education and Experience Required

• Must be at least 18 years old
• High School Diploma or equivalent required
• Computer skills are essential; experience with Microsoft Word, Outlook, and Excel is mandatory
• Must be able to type 25 wpm
• CPR/First Aid Certification or willingness to obtain within one year
• Able to pass drug/alcohol testing and criminal background check
• Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must have professional appearance with good personal hygiene
• Must be productive in a fast-paced environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must be able to communicate effectively with Guests and Hosts using approved communication methods
• Able to collaborate with cross-functional teams to plan, execute, and deliver projects ahead of schedule, fostering open communication and mutual support to achieve shared goals
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Must be open to new ideas and willing to learn new technology
• Must have the ability to remain calm and think quickly in high stress…