Ag Retail Loan Servicing Specialist

Career Opportunities:
Ag Retail Loan Servicing Specialist (18704)

Requisition
18704
-Posted
- Accounting/Finance

Farm Credit Mid-America is a financial services cooperative serving financial needs of farmers and rural residents in Arkansas, Indiana, Kentucky, Missouri, Ohio, and Tennessee. Our purpose is to secure the future of rural communities and agriculture. We are passionate about serving the needs of our rural communities and creating positive customer experiences.

Farm Credit Mid-America is a great place to work! We have been named as a Best Places to Work in Kentucky for the past 14 years. At Farm Credit Mid-America we put our customers and team members at the heart of all we do.

SCHEDULE: Full Time, Hybrid TRAVEL REQUIRED: 0% - 5%

COMPENSATION: 44,552.00 to 89,931.00 base salary plus potential for variable compensation. Base pay is determined by your skills, qualifications, experience, and location. Farm Credit Mid-America/Rural 1st may compensate outside of the salary range for bona fide reasons not related to membership in a protected class.

The Ag Retail Loan Servicing Specialist provides exceptional internal and external customer service by supporting the delivery of consumer financial services and loan servicing needs. This role processes transactions, maintains accurate loan and customer data, and responds to internal and external inquiries to ensure a consistent and compliant loan servicing experience. The specialist contributes to operational accuracy, risk mitigation, and client service by following established procedures and supporting continuous improvement.

The Ag Retail Loan Servicing Specialist builds foundational knowledge and skills to contribute to core work within the team. Team members focus on learning processes, applying guidance from more experienced colleagues, and delivering accurate work in a supportive, structured environment. They are developing confidence, strengthening capability, and gaining familiarity with our systems, relationships, and expectations.

• Process and validate loan servicing transactions (e.g., payments, cash movements, adjustments, accruals, and billing) ensuring accuracy, timeliness, and adherence to procedures.
• Maintain and review loan, customer, and transaction data across servicing and accounting systems to ensure completeness, accuracy, and compliance with regulatory and internal standards.
• Provide excellent customer service by answering internal and external customer phone calls and providing innovative solutions.
• Research issues, interpret loan agreements, and provide clear and accurate information to internal customers.
• Identify and resolve routine to moderately complex operational issues, escalating higher-risk or complex discrepancies as appropriate.
• Support reporting, audit, and control processes by monitoring outputs, gathering documentation, and contributing to process improvements and standardization efforts.
• Complete assigned tasks accurately by following established processes, guidance, and quality standards.
• Apply direction from more experienced team members to build skill, confidence, and reliability.
• Maintain organized, complete, and dependable work products that support team workflow.
• Ask questions to clarify expectations and deepen understanding of systems, processes, and procedures.
• Contribute to team goals through collaboration, communication, and consistent follow-through.
• Identify opportunities to strengthen personal work habits, accuracy, and efficiency as skills develop.

• High School diploma/GED with 3 years relevant experience required.
• Bachelor's Degree preferred.

While performing the responsibilities of this role, team members typically sit for extended periods, use hands for computer and office tasks, and communicate verbally. Standing or walking may be required on a frequent basis, with occasional reaching, lifting, or moving items weighing up to ten pounds. Vision requirements include close and distance vision. The work environment generally involves a moderate noise level.

This role requires sustained mental focus,…