Mortgage Servicing Specialist

Primary

Location:

4027 Lake Drive, Grand Rapids, MI 49546

Employee Status:
Full-Time

Workplace Type:
Fully On-Site

LMCU is looking for a Mortgage Servicing Contact Center Specialist, who is primarily responsible for answering phone inquiries relating to all mortgage servicing functions. The role involves communication with members, internal staff, and outside vendors while demonstrating PRIDE Culture, The Five Star Service Promise and adhering to investor, federal and state regulation.

• Answers telephone inquiries from members relating to all servicing functions including, but not limited to: making payments, tech support online banking mortgage portal, payment posting questions, escrow analysis questions, setting appropriate tasks, updating member information, processing payoffs, processing curtailments, preparing routine letters, providing monthly billing statements, doing account research, etc.
• Performs other job duties assigned by supervisor, including, but not limited to: assisting with mortgage servicing inbox tasks, audit doc preparation, and system testing.
• Responsible for adhering to and complying with all applicable federal and state laws, regulations and guidance, CU policies, procedures, and completing required training by due date.

• 1-2 years combined experience in Customer Service, Banking and/or Mortgage
• High School Diploma or GED required; some higher education preferred
• Excellent written and verbal communication skills
• Mortgage Servicing System (MSP Black Knight), Core Banking System, Microsoft Office proficiency
• Analytical problem solving skills, ability to work independently or as part of a team, self-motivated, effective time management, high levels of personal organization
• Bilingual in Spanish preferred

• Weekly pay and retirement savings options
• Comprehensive health coverage including medical (with prescription), dental, vision, HSA match
• Paid parental leave, tuition reimbursement

LMCU is an Equal Opportunity Employer