Part-Time Teller; M​/W​/F​/S - East Paris

General Information

Primary

Location:

East Paris
Employee Status:
Part-Time (M/W/F/S)
Workplace Type:
Fully On-Site

The Teller is the face of LMCU, responsible for creating a warm and welcoming member experience while accurately processing a high volume of transactions. This position requires a strong focus on service excellence, member retention, and promoting LMCU’s products and services to help all members achieve their dreams for a lifetime. Tellers serve as the first line of defense to mitigate fraud and protect LMCU and its members.

They are key contributors to branch success by providing exceptional service, maintaining transaction accuracy, and driving growth through broad product knowledge.

• Member Experience – Promote a positive member experience leading to member retention through proactive engagement, building trusting relationships with members. Identify and address member needs, offering information and guidance about products and services that align with their financial goals. Provide friendly, professional, and efficient service to all members, ensuring a high level of satisfaction. Resolve conflicts and de‑escalate adverse situations, ensuring positive outcomes for both members and LMCU.
• Transaction Processing and Cash Handling – Accurately perform basic and advanced teller transactions in accordance with LMCU’s policies and procedures. Transactions include deposits, withdrawals, transfers, loan payments, check cashing, check ordering, and wire requests. Maintain and balance a cash drawer daily, ensuring that all cash assigned, received, and disbursed is accounted for. Demonstrate strong risk management practices, including knowledge of fraud prevention guidelines and robbery procedures.
  
  Identify red flags for risk and fraud prevention and ensure compliance with all security protocols.
• Product Promotion/Growth – Demonstrate and apply in-depth knowledge of all LMCU products and services, including their benefits and features. Compellingly present solutions to members’ financial needs uncovered through consultative conversations. Actively identify opportunities to refer members to appropriate products and services based on their financial needs. Contribute to branch goals by meeting individual referral and service targets, driving the growth of the organization through member education and product promotion.
• Learning & Development – Continuously improve knowledge of LMCU products, services, policies, and systems through regular training and self-development. Educate members on the features and benefits of LMCU’s digital platforms, helping them leverage technology for their banking needs. Stay up-to-date on all branch systems, operations, and technology to provide accurate and efficient service.

A minimum of one year up to three years of similar or related experience, including preparatory experience. Previous cash handling experience and knowledge of financial products and services preferred. High school diploma or equivalent (required); some college coursework or banking experience is a plus.

• All Employees: weekly pay and retirement savings options.
• Full‑Time Employees: comprehensive health coverage (medical with prescription, dental, vision, HSA match), paid parental leave, and tuition reimbursement.
• To see a full list of our benefit offerings, check the provided guide.

Have additional questions about the role? Email the Talent Acquisition Team at:
Careers
.

Lake Michigan Credit Union is an Equal Opportunity Employer.