Bank Operations Specialist I

Looking to join a Great Place to Work Employer and become a valued member of our growing team? At Smart Bank, we're not just offering a job; we're inviting you to be a part of a culture built on excellence. At Smart Bank, we believe banking is about more than transactions. It's about people, relationships, and delivering exceptional service. We're looking for a detail-oriented, service-driven Bank Operations Specialist I to join our Deposit Operations team.

In this role, you'll serve as a vital link between our branches, operations teams, and clients by ensuring account documentation is accurate, transactions are processed efficiently, and operational requests are resolved promptly. If you enjoy problem-solving, thrive in a collaborative environment, and take pride in delivering excellence behind the scenes, we'd love to meet you.

• Providing exceptional support to clients and associates by researching issues, resolving concerns, and delivering timely solutions.
• Reviewing, processing, scanning, indexing, and maintaining account documentation.
• Validating data and ensuring compliance with established procedures and quality standards.
• Completing workflow tasks accurately and within required deadlines.
• Processing operational entries within core banking, general ledger, and correspondent account systems.
• Managing and responding to Fresh Service requests and operational support tickets.
• Creating and escalating tickets through applicable systems such as FIS and Fresh Service when corrections are required.
• Assisting with documentation exceptions and ensuring resolutions align with departmental standards.
• Developing and maintaining operational procedures and reference materials.
• Tracking task completion and maintaining accurate departmental records.
• Participating in team meetings, training opportunities, and continuous improvement initiatives.
• Supporting compliance with all applicable banking laws, regulations, policies, and the Bank Secrecy Act (BSA).
• Performing additional duties as assigned to support departmental and organizational goals.

• High school diploma or equivalent.
• Two to five years of banking or related financial services experience.
• Strong customer service and interpersonal skills.
• Excellent written and verbal communication abilities.
• Strong attention to detail and organizational skills.
• Ability to exercise sound judgment and make decisions within established guidelines.
• Proficiency with Microsoft Office applications, including Word, Excel, and Outlook.
• Strong mathematical and analytical skills.
• Ability to work effectively in a collaborative team environment.
• Commitment to maintaining confidentiality, accuracy, and a high level of integrity.

• Previous experience in deposit operations, branch operations, or core banking operations.

• Takes ownership and follows through on commitments.
• Thrives in a fast-paced, deadline-driven environment.
• Embraces change and continuously seeks ways to improve processes.
• Maintains a positive attitude while balancing multiple priorities.
• Values teamwork and enjoys supporting both internal and external customers.
• Demonstrates professionalism, reliability, and accountability every day.

At Smart Bank, our people are the foundation of our success. We are committed to creating an environment where associates can grow professionally, make meaningful contributions, and be part of a culture built on respect, collaboration, and excellence. When you join Smart Bank, you'll become part of an organization dedicated to serving communities, building relationships, and creating opportunities for both clients and associates to thrive.

• Ability to sit, stand, bend, and stoop throughout the workday.
• Ability to occasionally lift or carry up to 40 pounds.
• Frequent computer and keyboard use.
• Ability to review and process detailed documentation accurately.
• Occasional travel for training or meetings may be required.
• Ability to work the scheduled hours required for the position.

With a strong foundation and a growing footprint, Smart Bank delivers high-touch banking solutions to commercial businesses and consumers across the Southeast. Headquartered in Knoxville, Tennessee, Smart Bank operates as a subsidiary of Smart Financial, Inc. (NYSE: SMBK), a financial holding company with assets exceeding $5 billion. At the heart of Smart Bank's success is a commitment to creating 'WOW' experiences—for both clients and team members.

This people-first culture has earned national recognition, including placement on FORTUNE's 2025 Top 100 Best Workplaces list and Great Place To Work® certification, reinforcing Smart Bank as an employer of choice in the markets we serve. Drawing on decades of collective banking experience, Smart Bank's leadership has embedded "Smart" business practices throughout the organization, including rigorous credit underwriting, holistic relationship management, and a focus on attracting and…