Loan Service Specialist

Primary

Location:

4027 Lake Drive SE, Grand Rapids, MI 49546 Employee Status:
Full-Time Workplace Type:
Fully On-Site

At LMCU, you'll find more than just a job - discover a fulfilling career where your contributions truly matter. Join our talented team at Lake Michigan Credit Union and discover the difference an employer who puts people first can make in your career and life.

LMCU is looking for a Loan Service Specialist to assist members and LMCU staff with inquiries relating to all Loan Service functions. This Individual will be responsible for effective communication with members, and internal staff while demonstrating LMCU's Five Star Promise.

• Answer phone calls from members and LMCU staff relating to all Loan Service functions including but not limited to Release of liens, title questions, processing payoff letters, rates, updating member information, updating insurance, providing monthly billing statements, payment reversals, due date changes, and processing skip-a-payment.
• Assist with monitoring the Loan Service inbox and responding to member and LMCU staff emails.
• Maintains accurate and complete member account information.

• 3 or more years of similar or related experience, including preparatory experience.
• Exemplary communication and member service skills.
• Financial institution experience, including exposure to working with consumer loans

• All Employees: weekly pay and retirement savings options.
• Full Time Employees: comprehensive health coverage including medical (with prescription), dental, vision, HSA match, paid parental leave, and tuition reimbursement.

To see a full list of our benefit offerings, check out this helpful guide!

LMCU is an Equal Opportunity Employer

Lake Michigan Credit Union is fundamentally different than a bank, both in our structure and mission. Our goal has always been to do what is best for our members. This approach guides every decision we make and every service we offer. As a credit union, our goal isn’t to generate profits for shareholders, it’s to improve the lives of our members.

LMCU is consistently rated in the top ten in the nation for Return of the Member by Callahan & Associates, meaning we give back more to our members in the form of higher rates when they save and lower rates when they borrow. At LMCU, the emphasis on delivering real value to our members has been job one, since day one.

As one of the largest credit unions in the nation for several years running, LMCU has earned many awards and accolades such as inclusion as one of the 101 Best and Brightest Companies to Work For Nationally and being recognized by Forbes as a Great Place to Work. As an employee, you'll enjoy a stimulating, professional atmosphere, supported by the latest technology, training, and development.

We recognize that a healthy balance between work, home life, and play is essential to our employees and our success. We offer a friendly, respectful and inclusive work environment, fun employee activities and rewarding community involvement opportunities. You’ll love working here at Lake Michigan Credit Union!

LMCU is an Equal Opportunity Employer