Senior Deposit Operations Specialist

Location: Pickwatina Place

GENERAL FUNCTION:

Assist with department administration and high-level problem resolution. Coordinate measures to reduce risk and loss through fraud prevention and proper handling. Review, verify, maintain, and process accounts and transactions for all deposit operations functions. Stay alert for errors, omissions, red flags, fraud, inconsistencies, and any other concerning issues. Communicate with management, team members, customers, and third-party providers to ensure efficient, effective operations that follow the Bank’s policies and procedures.

Assist in the development, testing, implementation, and training of systems, processes, and products.

ESSENTIAL FUNCTIONS:

Department Administration
• Assist management with department administration and guidance as directed. Provide backup for other Team Members and managers when needed.
• Assist with the review, implementation, and communication of policies, procedures, products, and other projects as directed.
• Coordinate the administration of internet banking, including assisting with troubleshooting, problem resolution, and positive customer experience.
• Drive the department’s measures to reduce risk and loss from fraud, working with Information Security, Compliance, Retail, and other teams to ensure rapid response and handling. Oversee the issuance of new account information and debit cards in instances of fraud and/or account compromise.
• Assist in the development, testing, implementation, and training of systems, processes, and products as directed.

Deposit Operations
• Receive, review, verify, process, document, and maintain all relevant communication and intake items for Deposit Operations, including but not limited to:o Deposit document scanso Wire transfers (incoming, outgoing, domestic, international) o ACH transactionso Internet Banking, Bill Pay, Mobile Deposits, and other web-base and digital banking transactionso New account openings, including documentation and CIP reviewso Dormant, closed, charged-off, and other special accountso Insufficient funds reportso Account and customer review, including maintenance, address changes, stop payments, warnings, and restrictionso Debit cardso Retirement accounts, including contributions and distributionso Certificate of Deposit maintenance, including penalties, interest rate reviews, maturity, renewals, etc.o

Deposit credit verifications and confirmationso Interest and expense checks; manage under dual control
• Ensure that information in the banking systems is correctly input, accurate, processed, and reported appropriately.
• Review, manage, and process assigned reports and information. Verify information, update and maintain systems, notify appropriate staff, escalate issues, and communicate with staff, customers, and management as needed.
• Provide customer support for internet and telephone banking.
• Escalate red flag and fraud concerns immediately to reduce risk and loss. Work with Info Security and other teams to ensure proper handling and resolution.
• Assist retail team to ensure that CIP exceptions, signature cards, , documents, and other questions regarding pertinent account information are cleared up timely.
• Assist bank staff with account and deposit banking issues; provide guidance, support, and problem resolution.
• Proactively communicate with management, retail, lending, operations, compliance, and others to identify and resolve exceptions, issues, concerns, errors, omissions, deadlines, and other potential concerns with deposit operations.
• Review, process, and communicate incoming and returned mail.

Compliance (this section is the same for all Bank Team Members)
• Review the Bank’s information security guidelines regularly and avoid activity that could expose the Bank to malware, scams, and fraud. Follow all guidelines for securing your accounts, access, systems, and information. Be proactive in identifying threats to information security and relay concerns to the information security team.
• Diligently protect confidential information and assist the Bank in ensuring that all confidential and sensitive information is handled appropriately.
• Maintain an active awareness and…