Universal Banker

• Assist branch in meeting performance standards monthly in addition to meeting individual performance standards monthly.
• Interview members and process applications for all types of consumer loans. Review application and documentation for completeness and accuracy according to credit union compliance guidelines.
• Conduct all member account functions, including processing requests for new services, providing counseling, and cross‑selling appropriate credit union products or services to benefit the member and achieve established sales goals.
• Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Accurately receive, inspect and verify cash and negotiable instruments for deposit, accept loan payments and a variety of other monetary transactions as directed and in accordance with established policies and procedures. Balance transaction input at the end of each workday.
• Regular and predictable attendance
• Perform additional job duties as assigned by the manager.

Reports to: Branch Manager

Supervises: 0(Direct) 0 (Indirect)

Starting Wage: $17.00 per hour

• Assist branch in meeting performance standards monthly in addition to meeting individual performance standards monthly.
• Interview members and process applications for all types of consumer loans. Review application and documentation for completeness and accuracy according to credit union compliance guidelines.
• Conduct all member account functions, including processing requests for new services, providing counseling, and cross‑selling appropriate credit union products or services to benefit the member and achieve established sales goals.
• Assists members with opening and closing accounts, answers questions about products and services and resolves problems that are within their authority to resolve. Refers problems that are beyond their authority to their supervisor, along with their recommendations.
• Accurately receive, inspect and verify cash and negotiable instruments for deposit, accept loan payments and a variety of other monetary transactions as directed and in accordance with established policies and procedures. Balance transaction input at the end of each workday.
• Regular and predictable attendance
• Perform additional job duties as assigned by the manager.

• A high school education or GED.
• One year to three years of similar or related experience.

• Upholds Y12 Federal Credit Union’s culture and core values
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.
• Ability to accurately process account entries and transactions, write routine reports and construct basic professional and grammatically correct correspondence.
• Ability to speak effectively to members and employees of the organization. Ability to read and interpret basic forms and documents, operating and maintenance instructions and procedure manuals.
• Ability to add, subtract, multiply and divide in all units of measure using whole numbers, fractions and decimals. Ability to compute rate, ratio and percentages.
• Ability to apply reasonable understanding to carry out instructions furnished in written, oral or diagram form.
• Ability to deal with problems involving variables in situations.
• Maintains a positive attitude with employees and members and remains flexible while focused on accepted practices, policy, productivity and effectiveness.