MCB Head Teller

Provide customer service to Bank customers and assist in operations. Handle customer transactions, cross‑selling of MCB products. Balance currency, coin, and checks in cash drawers at end of business day, and calculate daily transactions using computers, calculators, or adding machines. Maintain vault and accurate records of cash.

• Sell official checks, savings bonds, money orders and traveler's checks. Inventory and maintain log for these items. Order checks and supplies as required.
• Receive savings bonds for payment; issue stop payment requests.
• Actively cross‑sell Bank services, informing customers of new programs or other services which may be of interest to them.
• Follow all security policies and procedures. Report discrepancies or suspicious activity to supervisor. Maintain daily security procedures and report.
• Assist branch management with scheduling and coverage as needed.
• Assist branch management in the oversight of operational functions, ensuring that tellers know and follow all applicable policies.

• Always represent the Bank positively, courteously, and with the greatest concern for the customer’s interest.
• Always be friendly. Smile when dealing with customers. Reserve personal business and concerns for personal time away from the Bank.
• Assist customers with opening, maintaining, and closing accounts. Recommend services that will meet the customer’s needs and increase MCB’s service base.
• Receive and handle or transfer calls to the Bank. Provide customers with account information and correct balances.
• Resolve problems or discrepancies concerning customers' accounts or direct them to appropriate resource or management.

• Ensure that transactions, balancing, receiving cash, and other functions are performed with dual control and/or all proper authorization.
• Cash checks and pay out money after proper identification has been acquired, verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
• Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
• Examine checks for endorsements and to verify other information such as dates, bank names, identification of the persons receiving payments and the legality of the documents.
• Enter customers' transactions into computers to record transactions and issue computer-generated receipts. Consult Branch Management for corrections.
• Prepare and verify cashier's checks.
• Receive mortgage, loan, or other bill payments, verifying payment dates and amounts due
• Process transactions such as funds transfers, term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
• Assist customers with access to lock boxes as needed.
• Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
• Identify transaction mistakes when debits and credits do not balance, and notify Branch Manager.

• Explain, promote, or sell products or services such as travelers' checks, savings bonds, money orders, and cashier's checks, using computerized information about customers to tailor recommendations.
• Cross-sell bank products and services based on customer needs, in accordance with the bank’s program standards.
• Conduct call-backs to external check printing companies to verify customer information.
• Direct customers to other Bank staff if necessary to facilitate interactions.

• Maintain vault and accurate records of cash.
• Open, set timers, and close the safe deposit vault utilizing…