E911 Dispatcher | Watertown Police Department

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Display

Display Starts:

July 2026

Schedule:

12-hour shifts; 6:00 a.m. to 6:00 p.m. and 6:00 p.m. to 6:00 a.m., rotate every 3 months

Final date to receive applications:
Open Until Filled

POSITION SUMMARY

This position provides critical assistance to the public by dispatching Police, Fire, or Emergency Medical Services; and to provide responsive, courteous and efficient service to County residents and the general public.

ESSENTIAL FUNCTIONS

The following duties are normal for this position. These are not to be construed as exclusive or all-inclusive. To perform this job successfully, an individual must be able to perform each duty satisfactorily. Other duties may be required and assigned.

• Using a computer aided dispatch system, receives emergency calls for service from the public requesting police, fire, emergency medical or other service; determines nature and location of emergency, determine priorities, and dispatches necessary emergency units in accordance with established procedures.
• Transmits and receives messages to and from user agencies via public safety radios, 9-1-1 emergency telephone lines, data terminals and other communications equipment.
• Maintains contact with all units on duty; maintains status and location of police and fire units.
• Monitors activities of department staff as well as other emergency service providers and takes appropriate action toward aiding any person exposed to danger or any situation where danger might be impending.
• Operates public safety communications systems, radio dispatch consoles, and other associated equipment.
• Maintains contact with callers when required to ascertain current information to aid responders.
• Provides Basic life support instructions following the National Academy of Emergency Medical Dispatch (NAED).
• Provides scene safety instructions to callers who are involved in high risk situations until first responders or law enforcement officers are on scene.
• Answers non-emergency calls for assistance.
• Inquires, enters, updates, interprets, verifies, receives and disseminates information from national, state, and local law enforcement computer networks as requested by user agencies for missing persons, stolen property and restraining orders; monitor several complex public safety radio frequencies.
• Enters, cancels, and/or modifies arrest warrants, protection orders, stolen property, attempts to locate, missing persons and other general law enforcement information into state computer system. Confirms misdemeanor and felony warrants through national and state databases.
• Creates and maintain accurate records providing documentation for all events and occurrences within the Communications Center.
• Interprets messages, analyze distances and time periods and communicate the same to others.
• Assists Lead Dispatcher in training, direction, coordination and evaluation of the activities of trainees.
• Provides needed backup to other staff members during periods of absence and during peak workloads as directed.
• Consistent and punctual attendance for all scheduled shifts is required.
• Other duties as assigned

Qualifications

MINIMUM REQUIRED QUALIFICATIONS

• High school diploma or equivalent. PREFERRED QUALIFICATIONS
• Previous experience in emergency services dispatching.
• Previous customer service experience. OTHER REQUIREMENTS
• Must pass department background and criminal history checks.
• Must pass state required physical and hearing tests.
• Must obtain state communications officer certification, CPR certification, first aid administration, emergency fire dispatch and emergency medical dispatch within one (1) year of hire. All costs associated with certification and testing are paid by the department.
• Valid Driver License.
• Must reside within 15 miles of the Watertown Regional Airport. Veteran's preference points are acknowledged in the City's hiring process. The City of Watertown's Personnel Policy, including the City's policy on Nepotism, can be obtained at the City Hall, Human Resources Department or on our website. The City of Watertown does not discriminate on the basis of race, color, national origin, gender, religion, age or disability in employment or the provision of services.
  
  EOE

Job Details

Category Full-Time…