Patient Care Specialist; Medical Receptionist

Overview

At Fast Pace Health, the Patient Care Specialist provides administrative support essential for effective patient care under the direct supervision of a Nurse Practitioner or Physician Assistant. The Specialist provides outstanding customer service and maintains a compassionate and welcoming atmosphere. They use in-depth knowledge of front office processes to include patient registration and insurance practices, as well as effective communication with patients and clinic employees.

The Specialist maintains a high level of customer focus at all times, especially during periods of high patient volume.

Fast Pace Health is a growing company! You will have the support and mentoring you need to become the best Patient Care Specialist you can be! We will help you grow your clinical competencies and offer a rewarding career path. We work as a dynamic team to surpass our business goals by ensuring our patients receive the best care possible in a positive environment.

We offer competitive compensation and benefits such as holiday pay, PTO, medical, dental, vision and Work-Life balance.

As a Fast Pace Health employee you will have the opportunity to participate in community events and outreach programs, including seasonal parades, book drives, festivals, trunk or treating, fun runs, and more. We dress up for holidays and celebrate with potlucks. At Fast Pace, the community is our family.

• Demonstrate a high level of Customer Service to greet, register, and discharge all patients
• Cross‑train and assist with back‑office duties as needed within scope of practice
• Accurately collect and input patient demographics and financial information at registration for all patients
• Verify and update all patient insurance information at registration
• Maintain strong knowledge of medical insurance plans including co‑pays, deductibles, and coverage limits
• Stay up to date with changes to government and commercial insurance plans
• Maintain a high‑level understanding of the Fast Pace Self‑Pay program
• Collect all insurance, co‑pays, deductibles, or Self‑Pay amounts at registration
• Answer the phone politely, demonstrating a commitment to positive patient experiences through outstanding customer service
• Maintain Fast Pace Customer Service levels and facilitate patient flow by notifying the provider of patient arrival, being aware of delays, and communicating with patients and clinical staff appropriately
• Retrieve, fax, or mail medical records to primary care providers as needed and coordinate the medical records process for continuation of care
• Cross‑train on back‑office clinical skills to perform in a cross‑functional role when needed
• Complete all mandatory compliance training and consistently follow processes and procedures to maintain compliance standards
• Maintain friendly, cordial relations with all clients and employees; foster a positive work atmosphere by acting and communicating in a manner that results in positive relationships with customers, co‑workers, and managers
• Perform the physical, sensory, cognitive, and environmental functions of the position as specified in the physical demands
• Fold towels, clean tables, and help patients with exercise equipment
• Welcome new employees on their first day, facilitate introductions to team members, conduct clinic tours, and provide an overview of clinic processes
• Assist new employees with learning activities and completing required training
• Support new employee training through job shadowing, demonstration, and coaching opportunities
• Comply with company standards of operations
• Adhere to the core values of teamwork, communication, empowerment, quality of care, and friendliness
• Promote a respectful culture of employee, employer, patient, and business confidentiality
• Demonstrate proficiency with basic PC skills including typing, mouse use, and basic software such as MS Outlook and Word
• Maintain overall cleanliness of the office as needed to support the team and clinic environment, including garbage removal, desk organization, and assistance to achieve a professional appearance for employees, patients, and visitors
• Keep the reception area clean and…