Scheduling Coordinator

Job Details

Job Location:

Jasper Office - Jasper, TN 37347

• 1. Recruits and assists in the hiring process when warranted
• 2. Assists wirh orientation and training of all new hires.
• 3. Participates in coaching and disciplining employees as needed.
• 4. Assists with maintaining a complete and accurate visit schedule, tracking staff and availability, cancellations, late arrivals and/or early departures from assigned shifts.
• 5. Finds replacements for staff that call in sick or are unable to work as needed.
• 6. Verifies all weekend shifts on Friday to assure that all needs for the weekend are addressed as needed.
• 7. Finds appropriate staff for individual clients as needed.
• 8. When on-call, uses every effort to find staff when there is a need, keeps a log of events including employee availability, employee issues, problems with staff or client concerns as needed.
• 9. Uses communication log, which includes needs, availability or cancellations.
• 10. Represents the agency positively and professionally with each call. Approaches each telephone call and interview as a sales opportunity.
• 11. Understands and resolves concerns from clients in a positive and professional manner.
• 12. Maintains good communication with all personnel, supervisory staff and all departments.
• 13. Assists with continuing education of staff, as needed.
• 14. Assists the Billing Department with verification and timely submission of information necessary to bill.
• 15. Understands and assures adherence to all organizational policies, procedures, and processes (administrative, personnel, etc.). Seeks guidance and further clarification of organizational policies, procedures, and processes when uncertainty/confusion arises.
• 16. Maintains compliance with all Federal/State licensure requirements and assists with preparation and participates in all such surveys. Reports to immediate supervisor any comments and/or suggestions made by a surveyor.
• 17. Availability:
  On time to work and follows rules concerning attendance. Provides advance notice of absences and tardiness.
• 18. Adherence to Policy:
  Always follows rules, procedures and regulations. Completes all paperwork on time.
• 19. Creativity:
  Suggests ideas, discovers new and better ways of accom-plishing goals.
• 20. Dependability:
  Always can be relied upon to complete responsibilities of the job.
• 21. Honesty:
  Always truthful and always completes agency documentation accurately.
• 22. Independence:
  Accomplishes work with little or no supervision and asks questions when in doubt.
• 23. Initiative:
  Searches out new tasks and expands abilities professionally and personally.
• 24. Interpersonal Relationships:
  Always displays willingness and ability to communicate, cooperate and work with co-workers, supervisors and customers. Fosters teamwork, dealing with issues openly and honestly.
• 25. Knowledge of Job:
  Uses technical skill and information ays willing to learn new tasks and develop professional capabilities.
• 26. Productivity:
  Completes job responsibilities in a timely manner and does not allow personal affairs to interfere with job performance.
• 27. Quality:
  Meets all of the quality standards set forth by the organization, state and federal regulations.
• 28. Appearance:
  Maintains a professional appearance at all times. Follows dress code policy requirements.
• 29. Special Projects and Overtime:
  Participates willingly when requested.
• 30. In services and Seminars:
  Attends and/or conducts job related workshops and educational seminars as requested or assigned.
• 31. Confidentiality:
  Maintains confidentiality of information related to busi-ness practices, business activities and personnel.

• 1. A high school education or GED required with a medical office related background in computer operations and medical terminology preferred.
• 2. Adequate knowledge of office machines and office procedure. Well organized with good typing, filing and telephone skills.
• 3. Ability to communicate courteously and effectively with all people.
• 4. Must be capable of performing essential job functions identified.
• 5. General knowledge of the framework, organization, and function of the home health program.