Front of House Manager

WHAT YOU WILL DO

• Lead the Guest Experience
  • Set the daily standard for service and hospitality across the front of house
  • Stay visible on the floor and interact with guests to assess and elevate their experience
  • Always uphold operating procedures and guest safety and satisfaction standards
  • Ensure all guest areas are fully staffed and functioning efficiently
• Coach and Develop the Team
  • Supervise front of house team members and coach them in the moment
  • Drive team member engagement and create a team culture rooted in care and accountability
  • Support hiring, scheduling, onboarding, and ongoing development
  • Delegate tasks clearly and follow up to ensure completion
• Manage Operations
  • Execute opening and closing procedures and manage assigned shifts
  • Use business metrics and guest feedback to drive performance improvements
  • Maximize revenue and profit within your area of responsibility
  • Support ordering, inventory management, and facilities needs as assigned
• Uphold Standards and Culture
  • Demonstrate Topgolf's core values:
    Fun, One Team, Excellence, Courage, and Caring
  • Maintain compliance with all health, safety, and operational standards
  • Champion a positive, high-energy work environment that reflects the Topgolf brand

• Customer Focus
  • Gather guest satisfaction input on behalf of the team and take action on findings
  • Hold team members accountable for meeting and exceeding guest expectations
  • Address gaps in the team’s ability to meet emerging guest needs
  • Align daily operations and team behaviors to create outstanding guest experiences
• Builds Effective Teams
  • Communicate clear goals, roles, and expectations to all team members
  • Coach others on how to deliver best‑in‑class hospitality
  • Ensure the team has the right skills and leverages individual strengths
  • Reward team efforts and create a strong sense of team spirit
• Drives Results
  • Push the team to achieve results and maintain focus during high‑volume periods
  • Foster a sense of urgency for reaching goals and meeting shift objectives
  • Leverage business metrics to drive performance and maximize profitability
  • Maintain operational standards even when circumstances are challenging
• Communicates Effectively
  • Adjust communication style and content to suit guests, team members, and leadership
  • Encourage open, candid communication within the team
  • Listen actively to guests and team members and respond with clarity
  • Break down communication barriers to keep the operation running smoothly

• 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager
• High school diploma or equivalent
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law

• Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
• Perform a variety of physical tasks consistently throughout the workday in a fast‑paced, high‑energy venue environment
• Work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
• Communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
• Remain in a stationary position for periods of time while performing desk‑based tasks, including working at a computer and reviewing documents

Free Play and 1/2 price food! Health, dental, vision, 401(k) team member match, free mental well‑being platform – and that’s just for starters for those who qualify. View team member benefits here.

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

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