Bell Captain

Bell Captain

We are hiring a Bell Captain! Responsibilities include maintaining lobby, front door, bell stand, and luggage room cleanliness and order. Markets the entire hotel when rooming a guest. Maintains complete knowledge of hotel amenities and layout, local attractions, and airport transportation. Reads log book daily. Keeps up-to-date on in-house groups and functions. Follows all rooming procedures. Issues proper luggage tags, stores bags properly, cross-reference when issuing.

Maintains vehicle maintenance records properly. Ensures deliveries/luggage are brought to correct rooms. "Posts up" - demonstrating a readiness to help. Facilitates prompt handling of guest luggage and needs during peak periods. Completes own share of last man duties, showing rooms, delivering messages, etc. Assists in the maintenance upkeep of the bell closet and carts. Works systematically so as not to lose luggage.

Operates bell carts with care, so as not to damage property or cause injury. Each associate will be required to follow the rules as found in the Concord Hospitality Handbooks. Deliver guest valet laundry in a prompt manner. Able to accurately give directions and information regarding the immediate and metro areas. Reports tips daily. Is a positive thinker and company driven.

Demonstrates thorough knowledge of all emergency procedures. Ensures that all checklists and responsibilities are completed by the end of shift. Must attend Service Excellence Class and obtain an 80% or higher in observations.