Bell & Valet Attendant - Dollywood's DreamMore Resort & Spa - Seasonal

Bell & Valet Attendant
- Dollywood's Dream More Resort & Spa
- Full Time Seasonal

Job Category :
Resorts

Requisition Number : BELLV
010044

Full-Time Rate : $12 USD per hour Pigeon Forge, TN 37863, USA

At Dollywood Parks & Resorts, we create memories worth repeating! We are seeking a Bell & Valet Attendant who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. The ideal Bell & Valet Attendant will be equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The purpose of the Bell and Valet Attendant is to assist guests with a variety of needs during their stay. This position is designed to provide optimal standards of service and hospitality through anticipating and fulfilling all guests' needs in relation to transportation operations.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greets all guests in an upbeat and positive manner, using guests' name when possible and recognizing VIP guests
• Opens car doors for guests arriving and/or departing assist guests' stepping in and out of their vehicle and with their luggage or bags
• Opens front doors for all arriving and departing individuals and greets appropriately
• Assists guests with luggage and familiarizes them with their room and the conference center
• Personalizes each guest interaction while providing directions or assistance to in-house guests
• Delivers all messages, packages and amenities promptly and accurately
• Maintains an orderly and clean luggage storage room, lobby and front entrance
• Remains in the lobby ready to assist guests and co-workers at any time with any requests or concerns they may have
• Acquires all necessary arrival and departure information from the Front Desk
• Safely parks and retrieves guest cars and ensures key security standards are followed
• Communicates check in venue and hotel information to guests
• Be knowledgeable of park information
• Provides guests with transportation to local areas as requested
• Assists guests with luggage and baggage handling
• Maintains safety conditions at all times and observe areas of responsibility for safety hazards
• Reports any suspicious behavior or people to Assistant Bell Captain, Bell Captain, Front Office Manager, MOD or Security immediately
• Competitive Hourly Wage Plus Tips

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Requires basic employment skills in clerical, service, or manual areas
• Ability to safely operate company vehicles according to company policy. Must have valid driver's license, proof of auto liability insurance and acceptable motor vehicle driving record
• Offers of employment are contingent upon satisfactory completion of background screening which includes criminal history and motor vehicle record check
• Basic computer knowledge and usage preferred
• Customer Service experience required

Knowledge, Skills, and Abilities

• Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a "team" work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced environment
• Must maintain…