Lobby Supervisor

Adjacent to Great Smoky Mountains National Park, the most‑visited national park in the country, Westgate Smoky Mountain Resort & Spa in Gatlinburg, Tennessee, provides an amazing work environment with refreshing mountain breezes and spectacular views of the beautiful Great Smoky Mountains. As a member of the Westgate Smoky Mountain Resort team, you will meet and engage with guests who have arrived to enjoy all the Great Smoky Mountains have to offer and help them experience our world‑class amenities such as the state‑of‑the‑art Wild Bear Falls water park.

As part of Westgate Resorts, recognized by U.S. News as one of the Best Companies to Work For, you’ll be joining a team committed to excellence and creating unforgettable vacation experiences and supporting your career growth where you are or at 60+ resorts across the company.

This position’s primary purpose is to oversee the Lobby Greeters. This position is responsible for training, scheduling, and monitoring Team Member performance. Lobby Supervisor’s main goal is to ensure that each guest has a memorable stay from the point of arrival to the point of departure while providing support to the front‑line Team Members.

• Coordinates Training for Greeters
• Schedule Greeters
• Approve time off
• Oversee curbside greeting process
• Monitor Team Member performance and conduct coaching and feedback sessions
• Facilitate monthly 1 on 1’s for Team Members within department
• Partner with Operations and monitor occupancy forecast to ensure seamless guest arrival and departure experience.
• Supervise and report back to the Director of Concierge regarding the Greeters who are responsible for:
  • Responsible for being in the lobby greeting families.
  • Interacting with guests.
  • Giving exceptional customer service.
  • Greet all guests as they arrive to check into resort.
  • Ensure guests are directed to appropriate desk and/or areas as needed.
  • Assist other departments as needed.

Oversees Inhouse Greeters that may work in a variety of locations throughout the resort.

High school diploma or general education degree (GED); or one-year related experience and/or training; or equivalent combination of education and experience.

Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization.

Ability to add and subtract two-digit numbers and to multiply and divide with 10s and 100s. Ability to perform these operations using units of American money and weight measurement, volume, and distance.

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

None required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel;

reach with hands and arms; and talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to climb or balance and stoop, kneel, crouch, or crawl. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee…